• Phone us

    We have a range of phone services to suit different needs. You can:

    We've introduced a secure, fast and easy way to verify your identity over the phone called voice authentication. The next time you call, you may be invited to enrol your unique voiceprint, which you can then use to verify your identity.

    Self-help services

    We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you call our self-help services.

    Phone number

    Self-help service

    What you can do

    13 28 65

    Individuals

    • Enquire about the progress of your lodgments
    • Search for your lost super
    • Apply for refund of GST credits
    • Make a payment arrangement

     

    13 72 26

    Business

    • Lodge your     
      • NIL activity statement
      • NIL annual GST return
      • GST or PAYG instalment annual elections
    • Register for fuel tax credits
    • Make a payment arrangement
    • Enquire about the progress of your lodgments or your ABN application

     

    1300 720 092

    Publications

    Order publications and forms, including individual tax return instructions and forms

    Small business assist

    Small business web chat

    More information can be found on our live chat page.

    Small business after-hours call-back

    An after-hours call back service is available for small businesses from 6.00pm to 9.00pm (AEST) Monday to Thursday, except national public holidays. To arrange a call back, use the Small Business Assist online booking formThis link opens in a new window or call 13 28 66.

    Speak to a customer services representative

    We are strengthening our current identity processes by asking a new series of questions that protect your personal information. These questions are based on information the ATO holds.

    We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you call.

    Extended-hours services

    Extended hours services

    Phone number

    Subject

    Operating hours

    13 28 61

    Individuals

    All enquiries:

     

    8.00am–8.00pm, Monday-Friday and 10.00am–4.00pm local time on Saturday except national public holidays.

     

    Please Note: A limited extended service for myGov/myTax enquiries will operate between 8pm–10pm Monday - Friday and 4pm–5pm local time on Saturday.

    13 28 66

    Business

    8.00am–8.00pm, Monday-Friday and 10.00am–4.00pm local time on Saturday except national public holidays.

     

    Note: A limited service will operate between 6.00pm–8.00pm on weekdays

    13 72 86

    Registered tax professionals

    13 11 42

    Debt enquiries

    13 14 50

    Translating and interpreting service for people from non-English speaking backgrounds

    +612 6216 3444 

    myGov enquiries from overseas customers

    8.00am–Midnight, Monday–Friday and 10.00am–7.00pm on Saturday (Australian Eastern Standard Time), except national public holidays

    Scam calls and identity theft

    This table shows the operating hours and phone number for reporting a scam to the ATO

    Phone number

    Subject

    Operating hours

    1800 008 540

    Report a scam

    8.00am–6.00pm, Monday–Friday (local time) except national public holidays

    1800 467 033

    If you think your tax file number (TFN) has been stolen or misused

    8.00am–6.00pm, Monday–Friday (local time) except national public holidays

    See also:

    Business-hours services

    This table shows the operating hours for ATO phone numbers (other than our 24-hour self-help services)

    Phone number

    Subject

    Operating hours

    13 10 20

    Superannuation enquiries

    8.00am–6.00pm, Monday–Friday (local time) except national public holidays

    13 10 30

    Indigenous Helpline

    1300 287 539

    AUSkey enquiries

    1300 130 248

    Non-profit organisations

    Call us using the National Relay Service (NRS) call numbersExternal Link

    People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

     

    1300 852 232

    Notify us of a hosted SBR software service

    8.00am–8.00pm, Monday–Friday

    Foreign Investment Review Board

    Phone number

    Subject

    Operating hours

    1800 050 377

    Foreign investment in residential real estate including:

    • exemption certificates for new dwellings
    • Agricultural Land Register

     

    8.00am–6.00pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

    Switchboard

    This table shows the operating hours for the ATO switchboard

    Phone number

    Subject

    Operating hours

    13 28 69

    Our switchboard

    8.00am–5.00pm, Monday–Friday (local time) except national public holidays

    Overseas enquiries

    This table shows the operating hours for overseas enquiries.

    Phone number

    Subject

    Operating hours

    +61 2 6216 1111

    Overseas enquiries

    8.00am–5.00pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

    +61 3 9268 8332

    Overseas enquiries using the free translating and interpreting service (TIS) for people from non-English speaking backgrounds

    8.00am–5.00pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

    See also:

    Last modified: 31 Jul 2017QC 33530