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ATO contact phone numbers and options for managing your tax and super without phoning us.

Last updated 1 January 2024

There are many ways to contact us for help with tax and super.

 

If you need additional support to contact us, see accessibility.

Call wait times

We are receiving more calls than usual resulting in longer wait times. We apologise for this inconvenience and thank you for your patience. 

Try our self-serve options to save time. Many calls can be managed using ATO online including myTax, ATO app or our self-help phone services.

If you don’t want to wait, here are some other ways you can find information quickly:

Answers to top call centre questions

Find quick answers to the top questions we're receiving at the call centre. We regularly update this information based on calls we receive.

Visit Top call centre questions.

Find solutions on ATO Community

Find answers to questions people have asked about tax and super on ATO Community. For information you can rely on, look for answers marked 'ATO certified response'.

The most common things people are asking about on ATO Community right now, with certified answers, are:

If you can't find what you're looking for, you can also ask your own questionExternal Link.

Go online

Link your myGov account to the ATO so you can manage and view your tax and super online. This is free and available to everyone.

The most popular things to do on ATO online services are:

Find your TFNExternal Link Decorative image of a magnifying glass

Look after your tax returnsExternal LinkDecorative image of a generic form

Review or find your superExternal Link Decorative image of a piggy bank

Update your contact detailsExternal Link Decorative image of a mobile phone

Other ways to contact us:

Self-help services

If we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services, except if you are requesting your existing TFN.

Phone numbers for self-help services

Self-help service

What you can do

Phone number

Individuals

Check the progress of your tax return

Search for your lost super

Apply for refund of franking credits

Make a payment arrangement

Request your existing tax file number

13 28 65External Link

Business

Lodge your:

Register for fuel tax credits

Make a payment arrangement

Ask about the progress of your lodgments

13 72 26External Link

Publications

Order ATO publications and forms, including individual tax return instructions and forms.

1300 720 092External Link

Speak with a customer service representative

On Australian national public holidays our contact centres are closed throughout Australia. With state public holidays, only those states affected will be closed.

Before we can discuss your details or update your records, you must establish your identity.

Operating hours

Our busiest days are Mondays, so consider calling later in the week. If the time is not listed as Australian Eastern Daylight Time (AEDT), it is local time.

ATO phone numbers

Enquiry type

Phone number

Operating hours

Business enquiries:

  • account balances
  • business registrations
  • business tax return preparation
  • business activity statements
  • Single Touch Payroll
  • excise and fuel schemes or grants 


More information:

 

13 28 66External Link

8:00 am to 6:00 pm
Monday to Friday 

 

Compliance activity call-back line

You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative.

1300 650 286External Link

8:00 am to 5:00 pm
Monday to Friday

Emergency Support line for assistance due to a crisis or disaster

1800 806 218External Link

8:00 am to 6:00 pm
Monday to Friday

Foreign Investment enquiries

Before phoning us, see information about how to contact us about foreign investment

 

1800 050 377External Link

8:00 am to 6:00 pm
Monday to Friday

Identity theft – if you think your TFN has been stolen or misused 


More information:

 

1800 467 033External Link

8:00 am to 6:00 pm (AEDT)
Monday to Friday

Indigenous Helpline for Aboriginal and Torres Strait Islander peoples

13 10 30External Link

8:00 am to 6:00 pm
Monday to Friday

Individual enquiries

  • myTax
  • tax file number
  • progress of returns
  • tax return preparation
  • higher education or trade loans
  • PAYG instalments for individuals
  • myGov linking code


More information:

 

13 28 61External Link

8:00 am to 6:00 pm
Monday to Friday

 

International GST enquiries

 

+61 2 6216 1111External Link

8:00 am to 5:00 pm (AEDT)
Monday to Friday

Lodge and Pay enquiries:

  • new and existing debts
  • payment plans
  • overdue lodgments
  • penalties and interest.
 

13 11 42External Link

8:00 am to 6:00 pm
Monday to Friday

 

Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.

Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.

1300 661 508External Link

8:00 am to 6:00 pm
Monday to Friday

National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:

More information:

 

Phone us using the National Relay Service (NRS) call numbersExternal Link

8:00 am to 6:00 pm
Monday to Friday

Not-for-profit organisations

1300 130 248External Link

8:00 am to 6:00 pm
Monday to Friday

Overseas enquiries – myGov

+61 2 6216 3444External Link

8:00 am to 6:00 pm
Monday to Friday

Overseas enquiries – general

+61 2 6216 1111External Link

8:00 am to 5:00 pm (AEDT)
Monday to Friday

Overseas enquiries – non-English speakers

If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332External Link and request to be connected to the ATO in the language you wish to speak in.


More information:

 

+61 3 9268 8332External Link

8:00 am to 6:00 pm
Monday to Friday

Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.

Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.

1300 880 217External Link

or 

1300 466 859External Link

8:00 am to 6:00 pm
Monday to Friday

Registered tax professionals


More information:

 

13 72 86External Link

8:00 am to 6:00 pm
Monday to Friday

 

Report a scam


More information:

 

1800 008 540External Link

8:00 am to 6:00 pm
Monday to Friday

Notify us of a hosted SBR software service

1300 852 232External Link

8:00 am to 6:00 pm
Monday to Friday

Small Business Superannuation Clearing House (SBSCH)

1300 660 048External Link

8:00 am to 6:00 pm
Monday to Friday

Suggestions, feedback, compliments or complaints

1800 199 010External Link

 

8:00 am to 6:00 pm
Monday to Friday

Superannuation enquiries:

  • unclaimed or lost superannuation
  • personal superannuation
  • employer’s super obligations
  • self-managed super funds (SMSFs)
  • compassionate release of super
  • fund nomination


More information:

 

13 10 20External Link

8:00 am to 6:00 pm
Monday to Friday

Switchboard

13 28 69External Link

8:00 am to 5:00 pm
Monday to Friday

Tip-off Hotline


More information:

 

1800 060 062External Link

8:00 am to 6:00 pm
Monday to Friday

Translating and interpreting service for people from non-English speaking backgrounds


More information:

 

13 14 50External Link

8:00 am to 6:00 pm
Monday to Friday

Establish your identity

We need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you questions based on information we hold about you, including information from third parties and other government departments. This may include:

  • details from letters or notices we have issued to you
  • information you have provided us such as details from a tax return
  • details from accounts you hold with us such as payment or refund amounts
  • information related to your interactions with us
  • details of your employment, superannuation or investments you hold.

We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport.

We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

Authorised by the Australian Government, Canberra.  

How to report scams, tax evasion, shadow economy activity, tax planning scheme, unpaid super or fraud by an ATO officer.

We welcome your feedback about the services we provide and how people experience the delivery of ATO services.

Individuals and business can use our self-service any time – it's easy, free and fast.

If you are a journalist or other member of the media, you can contact our media unit.

Government departments and agencies with enquiries can contact us by email.

We may be able to provide ATO speakers for your event.

ATO postal address for Australia and overseas and a link to ATO Community for a fast, reliable written answer.

Download or order ATO publications online using the ATO Publication Ordering Service.

Live chat is available for clients lodging via myTax or who have small business enquiries.

By law, the ATO can't usually comply with a subpoena for anyone's tax information.

Find answers to top call centre questions here and save time. High call volumes may result in long wait times.

QC33763