ATO Practice Statement Law Administration
PS LA 1998/2
|SUBJECT:||Mandatory use of ATO electronic technical support systems - reflection in performance agreements|
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FOI status: may be released
2. The need to use the electronic technical support systems is to be reflected in the performance agreements of all staff, including SES, who are required to use them. In addition performance agreements of staff, including SES, who have direct or indirect management responsibilities for such staff, need to reflect the requirement that they are responsible for ensuring that their subordinates are using these systems.
3. Regular feedback is to be given by managers not only on a group basis, but also, where necessary, on an individual basis, with appropriate action being taken for non compliance. The word "managers" is used in its broadest sense to include site directors and segment leaders.
6. Significant progress has been made in the provision of electronic technical support systems to assist in tax technical decision making, including the management and actioning of casework, the sharing of information on interpretative issues currently under consideration and the building of databases for internal and external use.
8. All are designed to enable us, among other things, to meet the standards spelt out in the Taxpayers' Charter, especially those relating to the quality of our work, including the timeliness of our responses.
10. To be a truly professional organisation, sharing our technical knowledge, helping one another to solve issues, monitoring our performance, etc., we must have a disciplined approach to processing our work.
Electronic technical support systems
- Case management - CaMRA, CASES, Cicada, SIGNUM
- Case actioning - ATOlegals, CRS
- Information sharing - grapeVINE
- Information retrieval - ATOlaw
- Other case management and case actioning systems in operation in some lines to specifically cover casework with an audit/compliance flavour.
Date of Issue: 17 December 1998
Date of Effect: Ongoing. Various minutes/directives have issued previously.
case actioning tools
case management systems
Second Commissioner D'Ascenzo