Phone us

We have a range of phone services to suit different needs. You can:

We've introduced a secure, fast and easy way to verify your identity over the phone. The next time you call, you may be invited to enrol your unique voiceprint, which you can then use to verify your identity.

Self-help services

Our self-help services operate 24 hours a day. We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

Phone number

Self-help service

What you can do

13 28 65

Individuals

  • Enquire about the progress of your lodgments
  • Search for your lost super
  • Apply for refund of GST credits
  • Make a payment arrangement
 

13 72 26

Business

  • Lodge your
    • NIL activity statement
    • NIL annual GST return
    • GST or PAYG instalment annual elections
     
  • Register for fuel tax credits
  • Make a payment arrangement
  • Enquire about the progress of your lodgments or your ABN application
 

1300 720 092

Publications

Order publications and forms, including individual tax return instructions and forms

Small business assist

Small business web chat

The small business web chat service is available to answer small business enquiries from 3pm to 9pm (AEST), Monday to Friday and 10am to 4pm (AEST), Saturday except public holidays. To access our web chat service open Small business assistExternal Link.

Small business after-hours call-back

An after-hours call back service is available for small businesses from 6pm to 9pm (AEST), Monday to Thursday, except national public holidays. To arrange a call back, use the Small Business Assist online booking formExternal Link or call 13 28 66.

Speak to a customer services representative

We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

Extended-hours services

Phone number

Subject

Operating hours

13 28 61

Individuals

All enquiries:

8am-8pm, Monday to Friday and 10am-4pm Saturday and Sunday (local time), except national public holidays.

Note: A limited extended service for myGov/myTax enquiries will operate between 8pm-10pm Monday to Friday and 4pm-5pm on Saturday and Sunday.

Call 13 28 61 and select option 5.

13 28 66

Business

8am-8pm, Monday-Friday and 10am-4pm, Saturday and Sunday (local time) except national public holidays.

A limited service will operate between 6pm-8pm on weekdays and 10am-4pm on Saturday and Sunday.

13 72 86

Registered tax professionals

13 11 42

Debt enquiries

13 14 50

Translating and interpreting service for people from non-English speaking backgrounds

+612 6216 3444  

myGov enquiries from overseas customers

8am–10pm, Monday–Friday (Australian Time) except national public holidays

Scam Calls

Phone number

Subject

Operating hours

1800 008 540

Report a scam

8am–6pm, Monday–Friday (local time) except national public holidays. 

Business-hours services

Phone number

Subject

Operating hours

13 10 20

Superannuation enquiries

8am–6pm, Monday–Friday (local time) except national public holidays

1300 287 539

AUSkey enquiries

1300 130 248

Non-profit organisations

Call us using the National Relay Service (NRS) call numbersExternal Link

People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

 

13 10 30

Indigenous Helpline

1300 852 232

Notify us of a hosted SBR software service

8am-8pm, Monday-Friday

1300 880 217

1800 007 195

Debt Early Intervention

By engaging with taxpayers early, we can help them manage their obligations and prevent their debt from escalating.

8am–6pm, Monday–Friday (local time) except national public holidays

Foreign Investment Review Board

Subject

Operating Hours

1800 050 377

Foreign investment in residential real estate including: including exemption certificates for new dwellings

All Enquiries:
8am–6pm, Monday–Friday (AEDT) except national public holidays

Agricultural Land Register

Switchboard

Phone number

Subject

Operating hours

13 28 69

Our switchboard

8am–5pm, Monday–Friday (local time) except national public holidays

Overseas enquiries

Phone number

Subject

Operating hours

+61 2 6216 1111

Overseas enquiries

8am–5pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

+61 3 9268 8332

Overseas enquiries using the free translating and interpreting service (TIS) for people from non-English speaking backgrounds

8am–5pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

See also:

Last modified: 26 Sep 2016QC 33530