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All phone numbers listed below are answered between 8.00am and 6.00pm (local time), Monday to Friday, except national public holidays. We are currently piloting an extension to our normal operating hours on our Individual, Business and Debt Info lines. These services will be open from:
Due to scheduled system maintenance our contact centres and self-help services will be unavailable Saturday, 28 March and Saturday, 4 April.
You may be offered an auto call-back when you phone us. We will invite you to leave your name and contact number and you can hang up rather than wait on hold in the queue. When you reach the top of the queue, we will call you back. When you pick up the phone you will hear an announcement that will ask if you can take the call, and when you accept, you will be transferred to a customer service representative. 95% of call backs are successfully connected.
24-hour self-help services
This service is available 24 hours a day, seven days a week. Self-help is fast and convenient. Most self-help services use a speech recognition system, so it is important you talk in your natural speaking voice and follow the prompts as if you were talking to a real person.
We have introduced a secure, fast and easy way to verify your identity over the phone. The next time you call you may be invited to enrol your unique voiceprint, which you can then use to verify your identity.
Phone us on 13 28 61External Link.
For enquiries about using myGov for e-tax or myTax lodgements, you can call us on 13 28 61 and select Option 5 from 8am to 8pm local time Monday to Friday, and between 10am and 4pm local time Saturday.
To discuss paying your tax debt, phone us on 13 11 42External Link. If your debt is less than $25,000, use our automated self-help service on 13 28 65 orExternal Link access our online services.
Phone us on 13 28 66External Link.
An after-hours call back service is now available for small businesses from 6.00pm to 9.00pm (Australian Eastern Standard Time), Monday to Thursday, except national public holidays. To arrange a call back, please access the Small Business Assist online booking formExternal Link or alternatively phone us on 13 28 66External Link during normal business hours.
To discuss paying your tax debt, phone us on 13 11 42External Link. If your debt is less than $25,000, use our automated self-help service on 13 72 26External Link.
Registered tax professionals' enquiries
If you are a registered tax or BAS agent, you can phone us on 13 72 86External Link.
We also offer Fast Key Codes that allow you to key ahead to the option of your choice without having to listen to the entire menu.
Phone us on 13 10 20External Link if you are an individual, an employer or you run a super fund.
Non-profit organisation enquiries
You can phone us on 1300 130 248External Link if you represent a non-profit organisation.
Access to online services
For online services, you can phone us on
For all AUSkey enquiries, phone us on 1300 287 539External Link.
You can phone us on +61 2 6216 1111External Link if you are overseas.
Phone us on 13 28 69External Link for our directory assistance.
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