• Phone us

    We have a range of phone services to suit different needs. You can:

    We've introduced a secure, fast and easy way to verify your identity over the phone. The next time you call, you may be invited to enrol your unique voiceprint, which you can then use to verify your identity.

    Self-help services

    Our self-help services operate 24 hours a day. We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

    Phone number

    Self-help service

    What you can do

    13 28 65

    Individuals

    • Enquire about the progress of your lodgments
    • Search for your lost super
    • Apply for refund of GST credits
    • Make a payment arrangement
     

    13 72 26

    Business

    • Lodge your
      • NIL activity statement
      • NIL annual GST return
      • GST or PAYG instalment annual elections
       
    • Register for fuel tax credits
    • Make a payment arrangement
    • Enquire about the progress of your lodgments or your ABN application
     

    1300 720 092

    Publications

    Order publications and forms, including individual tax return instructions and forms

    Small business assist

    Small business web chat

    The small business web chat service is available to answer small business enquiries from 3pm to 9pm (AEST), Monday to Friday and 10am to 4pm (AEST), Saturday except public holidays. To access our web chat service open Small business assistExternal Link.

    Small business after-hours call-back

    An after-hours call back service is available for small businesses from 6pm to 9pm (AEST), Monday to Thursday, except national public holidays. To arrange a call back, use the Small Business Assist online booking formExternal Link or call 13 28 66.

    Speak to a customer services representative

    We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

    Extended-hours services

    Phone number

    Subject

    Operating hours

    13 28 61

    Individuals

    All enquiries:

    8am-8pm, Monday to Friday and 10am-4pm Saturday and Sunday (local time), except national public holidays.

    Note: A limited extended service for myGov/myTax enquiries will operate between 8pm-10pm Monday to Friday and 4pm-5pm on Saturday and Sunday.

    Call 13 28 61 and select option 5.

    13 28 66

    Business

    8am-8pm, Monday-Friday and 10am-4pm, Saturday and Sunday (local time) except national public holidays.

    A limited service will operate between 6pm-8pm on weekdays and 10am-4pm on Saturday and Sunday.

    13 72 86

    Registered tax professionals

    13 11 42

    Debt enquiries

    13 14 50

    Translating and interpreting service for people from non-English speaking backgrounds

    +612 6216 3444  

    myGov enquiries from overseas customers

    8am–10pm, Monday–Friday (Australian Time) except national public holidays

    Scam Calls

    Phone number

    Subject

    Operating hours

    1800 008 540

    Report a scam

    8am–6pm, Monday–Friday (local time) except national public holidays. 

    Business-hours services

    Phone number

    Subject

    Operating hours

    13 10 20

    Superannuation enquiries

    8am–6pm, Monday–Friday (local time) except national public holidays

    1300 287 539

    AUSkey enquiries

    1300 130 248

    Non-profit organisations

    Call us using the National Relay Service (NRS) call numbersExternal Link

    People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

     

    13 10 30

    Indigenous Helpline

    1300 852 232

    Notify us of a hosted SBR software service

    8am-8pm, Monday-Friday

    1300 880 217

    1800 007 195

    Debt Early Intervention

    By engaging with taxpayers early, we can help them manage their obligations and prevent their debt from escalating.

    8am–6pm, Monday–Friday (local time) except national public holidays

    Foreign Investment Review Board

    Subject

    Operating Hours

    1800 050 377

    Foreign investment in residential real estate including: including exemption certificates for new dwellings

    All Enquiries:
    8am–6pm, Monday–Friday (AEDT) except national public holidays

    Agricultural Land Register

    Switchboard

    Phone number

    Subject

    Operating hours

    13 28 69

    Our switchboard

    8am–5pm, Monday–Friday (local time) except national public holidays

    Overseas enquiries

    Phone number

    Subject

    Operating hours

    +61 2 6216 1111

    Overseas enquiries

    8am–5pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

    +61 3 9268 8332

    Overseas enquiries using the free translating and interpreting service (TIS) for people from non-English speaking backgrounds

    8am–5pm, Monday–Friday (Australian Eastern Standard Time) except national public holidays

    See also:

  • Last modified: 22 Aug 2016QC 33530