• Phone us

    We have a range of phone services to suit different needs. You can:

    We've introduced a secure, fast and easy way to verify your identity over the phone. The next time you call, you may be invited to enrol your unique voiceprint, which you can then use to verify your identity.

    Self-help services

    Our self-help services operate 24 hours a day. We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

    Phone number

    Self-help service

    What you can do

    13 28 65

    Individuals

    • Enquire about the progress of your lodgments
    • Search for your lost super
    • Apply for refund of GST credits
    • Make a payment arrangement

     

    13 72 26

    Business

    • Lodge your  
      • NIL activity statement
      • NIL annual GST return
      • GST or PAYG instalment annual elections
    • Register for fuel tax credits
    • Make a payment arrangement
    • Enquire about the progress of your lodgments or your ABN application

     

    1300 720 092

    Publications

    Order publications and forms, including individual tax return instructions and forms

    Small business after-hours call-back

    An after-hours call back service is available for small businesses from 6.00pm to 9.00pm (AEST), Monday to Thursday, except national public holidays. To arrange a call back, use the Small Business Assist online booking formExternal Link or call 13 28 66.

    Speak to a customer services representative

    We recommend you have your tax file number (TFN) or Australian Business Number (ABN) ready when you call.

    Extended-hours services

    Phone number

    Subject

    Operating hours

    13 28 61

    Individuals

    All enquiries:
    8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays

    Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on Saturday. Call 13 28 61 and select option 5.

    13 28 66

    Business

    8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays

    Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday.

    13 72 86

    Registered tax professionals

    13 11 42

    Debt enquiries

    Business-hours services

    Phone number

    Subject

    Operating hours

    13 10 20

    Superannuation enquiries

    8am–6pm, Mon–Fri (local time) except national public holidays

    1300 287 539

    AUSkey enquiries

    1300 130 248

    Non-profit organisations

    13 14 50

    Translating and interpreting service for people from non-English speaking backgrounds

    Call us using the National Relay Service (NRS) call numbersExternal Link

    People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps:

     

    13 10 30

    Indigenous Helpline

    1300 85 22 32

    Nominate and maintain an Online Software Provider

    8.00am to 8.00pm, Monday to Friday

    Switchboard and overseas enquiries

    Phone number

    Subject

    Operating hours

    13 28 69

    Our switchboard

    8am–5pm, Mon–Fri (local time) except national public holidays

    +61 2 6216 1111

    Overseas enquiries

    8am–5pm, Mon–Fri (Australian Eastern Standard Time) except national public holidays

    See also:

  • Last modified: 14 Aug 2015QC 33530