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  • Phone us

    Questions about JobKeeper, early release of super or cash flow boost?

    Due to COVID-19 we are experiencing a high numbers of calls, resulting in long wait times.

    To find answers to our most commonly asked call centre questions, see Top calls about COVID-19.

    We have a range of phone services to suit different needs. You can:

    Extended hours (from 18 April)

    With an increase in demand due to COVID-19, we've extended our opening hours to support enquiries about the JobKeeper payment and superannuation measures. For the latest information on these measures, see COVID-19.

    Our full range of services and extended and opening hours are listed below.

    JobKeeper payment and superannuation enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Extended hours

    1800 806 218 – Emergency Support Infoline

    • Enquiries about the recently announced JobKeeper payment and superannuation measures

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    13 10 20 – Superannuation Infoline

    • Enquiries about superannuation, including the recently announced superannuation measures
    • Small Business Superannuation Clearing House enquiries

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    13 28 61 – Individual Infoline

     

    13 28 66 – Business Infoline

    • General enquiries including the recently announced JobKeeper payment

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    1300 287 539 – myGovID & RAM Infoline

    • Enquiries about myGovID and Relationship Authorisation Manager (RAM)

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    Self-help services

    If we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services.

    Phone numbers for self-help services

    Phone number

    Self-help service

    What you can do

    13 28 65

    Individuals

     

    13 72 26

    Business

     

    1300 720 092

    Publications

    Order ATO publications and forms, including individual tax return instructions and forms.

    Speak to a customer service representative

    All times are local unless specified otherwise. On Australian national public holidays our contact centres are closed throughout Australia. In the case of state based public holidays, only those states affected will be closed.

    Establishing your identity

    We need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you a number of questions based on information we hold about you, including information from third parties and other government departments. This may include:

    • details from letters or notices we have issued to you
    • information you have provided us such as details from an income tax return
    • details from accounts you hold with us such as payment or refund amounts
    • information related to your interactions with us
    • details of your employment, superannuation or investments you hold.

    We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport.

    We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

    To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

    Individuals

    Individuals enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 28 61

    Individual enquiries including:

    • myTax
    • tax file number
    • progress of returns
    • tax return preparation
    • higher education or trade loans
    • PAYG instalments for individuals
    • myGov linking code

     

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday


    1300 650 286

    Callback line for compliance activity.

    Note: This number is to be only used when someone from the ATO has contacted you and asks you to call us back. The ATO staff member will provide a PIN you must enter when prompted. This will ensure you are directed to the most appropriate customer service representative.

    8.00am–5.00pm
    Monday–Friday (AEST)

    1800 050 377

    Foreign Investment Review Board for enquiries regarding:

    • Foreign investment residential real estate application
    • Agricultural Land Register
    • reporting a suspected breach.

     

    8.00am–6.00pm
    Monday–Friday

    1800 806 218

    Emergency Support line for assistance due to a Natural Disaster.

    8.00am–8.00pm
    Monday–Friday
    and
    10.00am–4.00pm (AEST)
    Saturday and Sunday

    Business and not-for-profit organisations

    Small business after-hours call-back

    An after-hours call back service is available for small businesses from 6.00pm–8.00pm (AEST), Monday to Thursday, except national public holidays.

    To arrange a call back, use the Small business assist online booking formExternal Link or phone 13 28 66.

    Small business live chat

    More information can be found on our live chat page.

    Business and not-for-profit organisations enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 28 66

    Business enquiries including:

    • account balances
    • business registrations
    • business income tax return preparation
    • business activity statements
    • Single Touch Payroll.

     

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    1300 287 539 (option 2)

    myGovID.

    8.00am–6.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    1300 287 539 (option 3)

    Relationship Authorisation Manager (RAM).

    8.00am–6.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    1300 130 248

    Not-for-profit organisations.

    8.00am–6.00pm
    Monday–Friday

    Debt and lodgment

    Debt and lodgment enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 11 42

    Debt and lodgment enquiries including:

    • new and existing debts
    • payment plans
    • overdue lodgments
    • penalties and interest.

     

    8.00am–8.00pm
    Monday–Friday

    1300 466 859

    Debt early intervention.

    By engaging with taxpayers early, we can help them manage their obligations and prevent their debt from escalating.

    8.00am–6.00pm
    Monday–Friday

    Registered tax professionals

    Tax professional enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 72 86

    Registered tax professionals.

    See also:

     

    8.00am–8.00pm
    Monday–Friday

    1300 852 232

    Notify us of a hosted SBR software service.

    8.00am–6.00pm
    Monday–Friday

    Superannuation

    Superannuation enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 10 20

    Superannuation enquiries including:

    • unclaimed or lost superannuation
    • personal superannuation
    • employer’s super obligations
    • self-managed super funds (SMSFs).

     

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm (AEST)
    Saturday and Sunday

    1300 660 048

    Small Business Superannuation Clearing House (SBSCH).

    8.00am–6.00pm
    Monday–Friday

    Scams and identity theft

    Scams and identify theft enquiries: Phone numbers and operating hours

    Phone number

    Enquiry theft

    Operating hours

    1800 008 540

    Report a scam.

    See also:

     

    8.00am–6.00pm
    Monday–Friday

    1800 467 033

    If you think your tax file number (TFN) has been stolen or misused.

    See also:

     

    8.00am–6.00pm (AEST)
    Monday–Friday

    Other services

    Other services: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    13 10 30

    Indigenous Helpline for Aboriginal and Torres Strait Islander peoples.

    8.00am–6.00pm
    Monday–Friday

    13 14 50

    Translating and interpreting service for people from non-English speaking backgrounds.

    See also:

     

    8.00am–6.00pm
    Monday–Friday


    Note: A limited service only for myGov and myTax enquiries will operate
    10.00am–2.00pm Saturday

    Phone us using the National Relay Service (NRS) call numbersExternal Link

    If you have difficulty hearing or speaking to people who use a phone, you can contact us through the National Relay Service (NRS). There are two easy steps:

    See also:

     

    8.00am–6.00pm
    Monday–Friday

    1800 199 010

    Complaints, compliments, feedback or suggestions.

    8.00am–6.00pm
    Monday–Friday

    Overseas enquiries

    Overseas enquiries: Phone numbers and operating hours

    Phone number

    Enquiry type

    Operating hours

    +612 6216 3444

    myGov enquiries.

    8.00am–9.00pm
    Monday–Friday (AEST)

    and

    10.00am–5.00pm
    Saturday (AEST)

    +61 2 6216 1111

    All other enquiries.

    8.00am–5.00pm
    Monday–Friday (AEST)

    +61 3 9268 8332

    Non-English speakers – If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in.

    See also:

     

    8.00am–5.00pm
    Monday–Friday (AEST)

    Switchboard

    ATO switchboard operating hours

    Phone number

    Service

    Operating hours

    13 28 69

    Switchboard

    8.00am–5.00pm
    Monday–Friday

    Last modified: 19 May 2020QC 33530