Our strategic initiatives are the key activities we will undertake to deliver our objectives.
Optimise interactions through our self-service channels
Create better experiences, making self-service channels the preferred option for most clients and their agents
Improve small business tax performance
Improve the tax performance of small businesses by integrating tax reporting mechanisms and making verifiable data easier for them to provide, access and use
Establish the Australian Business Registry Services
Operationalise a single business registry service, including director identification numbers, to streamline services and make it simpler for businesses to interact with government
Become a more purposeful organisation and improve client and staff outcomes by ensuring we focus on the highest value activities, and that these are understood and measured on an end-to-end basis
Harness insights and build on our progress in creating a dynamic workforce with the right leadership, culture, capability and staff experience to position us for the future
Improve the way we collect, manage, share and use data, to build confidence and drive actions that maximise value for the ATO and the community
Protect our organisation, clients and other ecosystem partners from cyberthreats and data breaches