Understanding your options
Before you lodge a complaint with us, check the following guidance which may help you to quickly resolve your issue.
Tax time
If your issue is about:
- your income tax refund, see How to track the progress of your tax return
- your notice of assessment, see Your notice of assessment.
Decisions about your tax or super
If you disagree with or want to discuss our decisions, services or actions, we recommend you first talk with the tax officer you have been dealing with and, if necessary, their manager. It will help you understand the issues, even if you still don't agree.
If you still think we made a wrong decision, ask us to review the decision. See If you disagree with an ATO decision for more details about your options.
Tip-offs
If you are concerned that someone is not paying their tax or intentionally doing the wrong thing, you can let us know by either:
- completing the Tip-off form
- phoning us at the ATO tip-off hotline on 1800 060 062.
For more information, see Making a tip-off.
Do not use the complaints form to lodge a tip-off.
Employer not paying your superannuation
If you're concerned your employer is not paying you the correct amount of super, follow the steps in Unpaid super from your employer.
Once you’ve confirmed your super hasn’t been paid in full, you can report your employer by using the Report unpaid super contributions from my employer online tool.
Scams
If you've been affected by an ATO impersonation scam, you can report it to us. See Verify or report a scam for:
- help in identifying a scam
- information on how to report a scam.
Interest charges or penalties
To request a remission to reduce or cancel interest charges or penalties on unpaid tax liabilities, see Dispute interest or penalties.
Director IDs and ABNs
If your issue is about:
- director ID, see Australian Business Registry ServicesExternal Link
- your ABN application, see Applying for an ABNExternal Link on the Australian Business Register website
- an ABN refusal, see Objections, appeals and complaintsExternal Link on the Australian Business Register website.
IT and systems access
If your issue is about:
- systems access, see
- Help and support for online services – individuals for linking myGov to ATO
- System maintenance for impacts to ATO online services
- information technology (IT) help, see Technical support
- the accessibility of our website, see Accessibility and Website tips.
Report fraud or corruption by ATO officers
If you suspect or know about fraudulent or corrupt activity by an ATO employee or contractor, contact Fraud Prevention and Internal Investigations by either:
- phoning our hotline on 1800 061 187
- completing the Report internal fraud or corruption form.
All reports are treated as strictly confidential. Information you provide will help ensure the integrity of the ATO.
Other issues
If your issue is about:
- a delay in ATO action or response, see Current year commitments to service
- a fee dispute with a tax practitioner, contact Consumer Affairs or the Office of Fair Trading in your State or TerritoryExternal Link
- a tax practitioner's conduct, contact the Tax Practitioners BoardExternal Link.
Assistance for tax practitioners
For registered tax professionals who have not been able to resolve an issue through our existing channels, see Tax practitioner assistance to help resolve certain matters.
If you, your practice, or your clients are feeling overwhelmed, we have a range of support options available. We can support you to manage your clients' and your own tax obligations during difficult times when you may need more help. For more information, see Support and helpful information for your practice.
Next steps
If you still need to, find out how to lodge a complaint.