Tax agent phone services (Fast Key Code) guide
A tax agent phone services (Fast Key Code) guide for the right phone number for the topic you need to phone us about.
On this page
Using this guide
You can use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.
We recommend you bookmark this page as we regularly update this information.
If you are unable to resolve a tax or superannuation law-related enquiry, or a complex administrative matter relating to your client through existing channels, you may be eligible to use our Tax practitioner assistance service.
You can create a PDF or print this guide using the buttons at the top-right of your screen.
Before phoning us, check online
Where transactions and information are available online, you need to use those channels first before you phone us. Use our Tax agent online services guide to get the most out of our online services.
If you are phoning about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.
Where an online option is available, we have included links in the tables in this guide.
Before phoning us, check you have your:
You can phone us on 13 72 86 between 8:00 am and 6:00 pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our Contact us page.
Account information Fast Key Code
We also have information about online services for agents.
Activity statements Fast Key Codes
Fast Key Codes for activity statements
Topic
|
13 72 86
Fast Key Code
|
Assistance with completing
|
1 4 1
|
Request new document identification number
|
1 4 1
|
Respond to our request to contact activity statement exceptions
|
1 4 2
|
We also have information about business activity statements and how to prepare and lodge.
Debt and payment Fast Key Codes
Fast Key Codes for debt and payment
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
GIC remission request
|
Yes
|
1 2 2
|
Payment arrangements – Help with paying
|
Yes
|
1 2 2
|
Respond to demands or notices about tax
|
No
|
1 2 2
|
We also have information about online services for agents.
Lodgment Fast Key Codes
Fast Key Codes for lodgment
Topic
|
13 72 86
Fast Key Code
|
Lodgment of activity statements, Single Touch Payroll, business income tax returns, super and fringe benefits tax
|
1 3 1 1
|
Lodgment of personal income tax returns
|
1 3 1 2
|
Tax agent lodgment program information and assistance
|
1 3 2
|
Respond to lodgment notices from us
|
1 3 3
|
We also have information about how to prepare and lodge and apply for private rulings.
Practice administration Fast Key Codes
We also have information about your practice, online services for agents, and technical support and troubleshooting.
Registration Fast Key Codes
If your query relates to your tax agent registration, visit the Tax Practitioners BoardExternal Link website.
Fast Key Codes for registration
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Cancel fuel tax credits
|
Yes
|
1 1 4
|
Cancel TFN
|
No
|
1 1 3
|
Duplicated TFN or ABN
|
No
|
1 1 1
|
Grouping and branching, joint venture registrations, consolidations and government-controlled registrations
|
No
|
1 1 2
|
New or changes to registration details or other general registration enquiries
|
No
|
1 1 3
|
Register for luxury car tax (LCT) and wine equalisation tax (WET)
|
Yes
|
1 1 3
|
Update client legal name – individual or sole trader
|
No
|
1 2 5 2
|
Superannuation Fast Key Codes
We also have information about super.
Tax law and advice Fast Key Codes
Our website has significant online resources to help you with your query. Links relevant to each topic are available in Table 7 below.
Unless indicated in another topic, the listed Fast Key Codes should only be used for enquiries about the correct interpretation of tax and superannuation law.
Some of the topics listed are complex and depending on the specifics of your question. We may not be able to provide you with an answer immediately.
Letters – alternative phone service Fast Key Codes
When we send letters to your clients, the phone numbers we quote are those we provide for the general community.
To ensure your status as a tax agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.
Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone:
|
Phone 13 72 86 and
select Fast Key Code
|
13 10 20
|
4 6
|
13 11 42 (debt issues)
|
1 2 2
|
13 11 42 (lodgment issues)
|
1 3 3
|
13 28 66
|
1 2 5 1
|
13 28 61
|
1 2 5 2
|
1300 130 926
|
1 4 2
|
1300 657 162
|
1 1 5
|
1300 768 912
|
3
|
General phone services
We provide as many options as possible through the registered agent phone line. We also have a range of phone numbers for other topics.
A tax agent phone services (Fast Key Code) guide for the right phone number for the topic you need to phone us about.