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  • How to apply for a refund

    If you are a supplier you can apply for a refund where your purchaser has paid us an amount that they withheld in error.

    If you are a purchaser you can apply for a refund where you have made the payment to us in error (for example, made the same payment twice in error).

    To request a refund you must provide us with the following information:

    • details identifying the purchaser and contact details
    • details identifying the supplier (including ABN) and contact details
    • details identifying the authorised person lodging the form and contact details.

    Provide accompanying supporting documentation to evidence the requested refund amount has been withheld from the supplier and paid to the Commissioner of Taxation in error (for example, a sales contract showing contract price, the settlement statement and receipts).

    For suppliers the refund request must be made in writing and be lodged a minimum of 14 days before you have to pay GST on the supply (in your BAS).

    Completed refund requests and supporting documents should be sent to:

    Australian Taxation Office
    Locked Bag 1127
    ALBURY  NSW  2640

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    Authorised by the Australian Government, Canberra 

      Last modified: 22 Oct 2019QC 55431