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  • How to apply for a refund

    If you are a supplier you can apply for a refund where your purchaser has paid us an amount they withheld in error.

    If you are a purchaser you can apply for a refund where you made a payment to us in error (for example, made the same payment twice in error).

    To request a refund, you must provide us with the following information:

    • details identifying the purchaser and contact details
    • lodgment reference number (LRN) of the Form one (GST property settlement withholding notification) that has been submitted
    • payment reference number (PRN) used when making the payment
    • details identifying the supplier (including ABN) and contact details
    • details identifying the authorised person lodging the form and contact details.

    Provide accompanying supporting documentation as evidence the requested refund amount has been withheld from the supplier and paid to us in error (for example, a sales contract showing contract price, the settlement statement and receipts).

    For suppliers, the refund request must be made in writing and lodged a minimum of 14 days before you have to pay GST on the supply (in your BAS).

    Completed refund requests and supporting documents should be sent to:

    Australian Taxation Office
    Locked Bag 1127
    ALBURY  NSW  2640

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      Last modified: 08 Jul 2020QC 55431