Tax agent phone services (Fast Key Code) guide
You can use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.
We recommend you bookmark this page as we regularly update the information it contains.
Before you phone us, check online
Where transactions and information are available online, you need to use those channels first before you phone us. Use our Tax agent online services guide to get the most out of our online services.
If you phone about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.
Where an online option is available, we have included links in the tables in this guide.
Before you phone us, check that you have your:
You can phone us on 13 72 86, 8.00am–6.00pm, Mon–Fri, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our phone us page.
Find the Fast Key Codes for:
See also:
Account information for business clients
Account information for personal clients
Activity statements
Table 3: Fast Key Codes for activity statements
Topic
|
13 72 86
Fast Key Code
|
Assistance with completing
|
1 4 1
|
Request new DIN
|
1 4 1
|
Respond to our request to contact activity statement exceptions
|
1 4 2
|
See also:
Debt and payment
Lodgment
Table 5: Fast Key Codes for lodgment
Topic
|
13 72 86
Fast Key Code
|
Lodgment of activity statements, Single Touch Payroll, business income tax returns, super and fringe benefits tax
|
1 3 1 1
|
Lodgment of personal income tax returns
|
1 3 1 2
|
Lodgment program information and assistance
|
1 3 2
|
Private binding ruling: respond to lodgment notices from us
|
1 3 3
|
See also:
Practice administration
See also:
Registration
If your query relates to your tax agent registration, visit the Tax Practitioners BoardExternal Link website.
Tax law and advice
Our website has significant online resources to help you with your query. Links relevant to each topic are available in Table 8 below.
Unless indicated in another topic, the listed Fast Key Codes should only be used for enquiries about the correct interpretation of tax and superannuation law.
Some of the topics listed are complex and depending on the specifics of your question, we may not be able to provide you with an answer immediately.
Letters – alternative phone service
When we send letters to your clients, the phone numbers we quote are those we provide for the general community.
To ensure your status as a tax agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.
Table 9: Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone:
|
Phone 13 72 86 and
select Fast Key Code
|
13 10 20
|
4 5
|
13 11 42 (debt issues)
|
1 2 2
|
13 11 42 (lodgment issues)
|
1 3 3
|
13 28 66
|
1 2 5 1
|
13 28 61
|
1 2 5 2
|
1300 130 926
|
1 4 2
|
1300 657 162
|
1 1 5
|
General phone services
We provide as many options as possible through the registered agent phone line. We also have a range of phone numbers for other topics.
Table 10: General phone services
Topic
|
Phone number
|
Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service
|
1300 852 232
|
ELS technical help desk
|
1300 139 373
|
Natural disaster assistance for registered agents
|
1800 700 724
|
AUSkeyExternal Link – general enquiries and technical support (including downloading and installation)
|
1300 287 539
|
EFT direct debit – direct refund help line
Direct debit payments and income tax electronic refund advice
|
1800 802 308
|
Payment methods:
|
1800 815 886
|
Publications can be printed or ordered:
- online
- by phone (have the full title or NAT number ready)
|
1300 720 092
|
Report tax evasion:
|
1800 060 062
|
Report schemes:
- by email
- by phone (wait until message finishes and select Option 3)
Also see Tax planning
|
1800 060 062
|
Complex issue resolution
Our complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us.
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Use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about.