• Superannuation enquiries

    The following contact points can be used to get assistance, advice or more information about super topics.

    Note: The internet is not a secure environment. We do not control the path of inbound and outbound emails, so privacy of information cannot be guaranteed. You should be aware of this risk if you choose email to communicate with us, in particular when any email includes personal details (either for you or for any fund member).

    General super enquiries

    Topic

    Contact

    Consultation with ATO

    We consult widely with key members of the super community through various consultation forums so they can engage with us directly on issues that affect the super system.

    You can register your interest in a consultative group about superannuation matters or send an email to:

     

    Law interpretation

    Refer to the ATO legal case databaseExternal Link or Legal database for case references, or email Super Advice to obtain technical advice on the application of the law to a specific individual or group of taxpayers or clients.

    Making a complaint

    We support your right to complain and we are committed to treating complaints seriously, dealing with them quickly and learning from them.

    To make a complaint refer to the Complaints page.

    Making a compliment or suggestion

    We will not respond directly to your suggestion or compliments but this feedback will be considered as it is important to us.

     

    Ordering publications

    If you know the full title or NAT number of the publication you want, you can order it anytime:

    • online
    • by phoning our publications ordering service on 1300 720 092.
     

    Policy issues

    Email the ATO Consultation hub to raise a super policy issue where our interpretive or administrative approach provides an unintended outcome or has potential for a wide range of consequences across a segment of the superannuation industry.

    Progress of new legislation

    Our new legislation pages allow you to track the progress of new legislation from announcement through to royal assent.

    The pages also provide information about the administrative treatment of retrospective legislation.

    SuperStream data and payment standard

    Refer to the SuperStream data and payment standard page, or email the SuperStream Standards team.

    Super guarantee intelligence from third parties, such as funds and unions

    To notify us of employers failing to pay super guarantee, email SG Third Party Referrals

    If you are an employee complaining about your employer not paying enough super, you cannot lodge a complaint here. Refer to the individuals super enquiries section.

    We can only acknowledge receipt of referrals made by third parties. The Privacy Act 1988 and taxation law prevent us from telling you about our investigations into specific taxpayers.

    Find out about:

    • Refer to the Super homepage
    • Phone us on 13 10 20 (8.00am and 6.00pm [local time], Monday to Friday, except public holidays)

    APRA-regulated funds and administrators enquiries

    Topic

    Contact

    Compliance activity

    If you are selected to participate in a compliance review or audit, you will be contacted directly by a compliance officer who will provide their contact details.

    EmployerTICK

    For general enquiries email the SuperStream Standards team.

    Fund Validation Service

    Email the SuperStream Standards team.

    Making a voluntary disclosure

    Email the Client Relationship Management (CRT) team or if you have a Key Client Manager for income tax matters, contact them directly.

    Member contributions statements (MCS)

    For routine lodgment questions or where follow-up is required, email the Client Relationship Management (CRT) team.

    You can escalate complex enquiries to the Super Fund Reporting Strategies team.

    Operational issues

    Email the large fund Client Relationship Management (CRT) team about lodgment, payment and other operational matters.

    A 28-day turnaround standard applies. Identify urgent matters in the subject line of your email.

    Release authorities

    For information on what you need to do if you receive a release authority, refer to the Release authorities – your obligations page.

    SuperTICK

    For service support email the SBR Service Desk.

    For general enquiries email the SuperStream Standards team.

    Find out about:

    • Subscribe to the SuperUpdate newsletter
    • Refer to the APRA-regulated funds page
    • Phone us on 13 10 20 (8.00am and 6.00pm [local time], Monday to Friday, except public holidays)

    Employers super enquiries

    Topic

    Contact

    ATO Small Business Superannuation Clearing House

    Refer to Using the Small Business Superannuation Clearing House page.

    EmployerTICK

    For service support email the SBR Service Desk.

    For general enquiries email the SuperStream Standards team.

    Find out about:

    • Refer to the Super for employers page
    • Phone us on 13 10 20 (8.00am and 6.00pm [local time], Monday to Friday, except public holidays)

    Individuals super enquiries

    Topic

    Contact

    Employers failing to pay super guarantee

    To lodge a complaint about unpaid super guarantee, use the online Employee super guarantee calculator tool.

    If the tool shows that your super has not been correctly paid to your super fund by your employer, the tool will allow you to print a summary of the super calculation.

    You should take this summary to your employer and discuss the issue. If you cannot resolve the issue with your employer, you can use the tool to prepare a super enquiry which you can lodge electronically with us.

    End benefit notice – individual Division 293 tax

    If you have received a Division 293 tax deferred assessment, refer to End benefit notice – individual Division 293 tax.

    Finding lost or unclaimed super

    To find lost or unclaimed super, create a myGov account and link to the ATO. You will be able to check all of your super accounts, find any lost or ATO-held super and transfer your super into the super account you want.

    Temporary residents

    To apply for your Departing Australia Super Payment (DASP) use the DASP online application system. Refer to Temporary residents leaving Australia information.

    Find out about:

    • Refer to the Individuals super page
    • Phone us on 13 10 20 (8.00am and 6.00pm [local time], Monday to Friday, except public holidays)

    Self-managed super funds enquiries

    Topic

    Contact

    SMSF annual return (SAR)

    Refer to Lodge SMSF annual returns.

    SMSF auditors - professional to professional service

    If you would like more information or to provide feedback on this service, email Super professional to professional enquiries.

    SMSF obligations

    For general information and help with your SMSF obligations refer to Getting help from us.

    SMSF specific advice

    For SMSF specific advice on how the super law applies, or will apply to your particular circumstances refer to Getting help from us.

    Find out about:

    • Refer to the Self-managed super funds page
    • Phone us on 13 10 20 (8.00am and 6.00pm [local time], Monday to Friday, except public holidays)
    • Subscribe to SMSF News

    Software developers enquiries

    Topic

    Contact

    Feedback on tax and super related questions

     

    See also:

      Last modified: 07 Apr 2017QC 43712