Tax agent phone services (Fast Key Code) guide
You can use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.
We recommend you bookmark this page as we regularly update this information.
Before phoning us, check online
Where transactions and information are available online, you need to use those channels first before you phone us. Use our Tax agent online services guide to get the most out of our online services.
If you are phoning about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.
Where an online option is available, we have included links in the tables in this guide.
Before phoning us, check you have your:
You can phone us on 13 72 86 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our Contact us page.
Find the Fast Key Codes for:
See also:
JobMaker Hiring Credit
Table 1: Fast Key Code for JobMaker Hiring Credit enquiries
Topic
|
13 72 86
Fast Key Code
|
JobMaker Hiring Credit
|
1 1 3
|
See also:
Account information
See also:
Activity statements
Table 3: Fast Key Codes for activity statements
Topic
|
13 72 86
Fast Key Code
|
Assistance with completing
|
1 4 1
|
Request new document identification number
|
1 4 1
|
Respond to our request to contact activity statement exceptions
|
1 4 2
|
See also:
Debt and payment
Table 4: Fast Key Codes for debt and payment
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
GIC remission request
|
Yes
|
1 2 2
|
Payment arrangements – Help with paying
|
Yes
|
1 2 2
|
Respond to demands or notices about tax
|
No
|
1 2 2
|
See also:
Lodgment
Table 5: Fast Key Codes for lodgment
Topic
|
13 72 86
Fast Key Code
|
Lodgment of activity statements, Single Touch Payroll, business income tax returns, super and fringe benefits tax
|
1 3 1 1
|
Lodgment of personal income tax returns
|
1 3 1 2
|
Tax agent lodgment program information and assistance
|
1 3 2
|
Respond to lodgment notices from us
|
1 3 3
|
See also:
Practice administration
See also:
Registration
If your query relates to your tax agent registration, visit the Tax Practitioners BoardExternal Link website.
Table 7: Fast Key Codes for registration
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Cancel fuel tax credits
|
Yes
|
1 1 4
|
Cancel TFN
|
No
|
1 1 3
|
Duplicated TFN or ABN
|
No
|
1 1 1
|
Grouping and branching, joint venture registrations, consolidations and government-controlled registrations
|
No
|
1 1 2
|
New or changes to registration details or other general registration enquiries
|
No
|
1 1 3
|
Register for luxury car tax (LCT) and wine equalisation tax (WET)
|
Yes
|
1 1 3
|
Update client legal name – individual or sole trader
|
No
|
1 2 5 2
|
Superannuation
See also:
Tax law and advice
Our website has significant online resources to help you with your query. Links relevant to each topic are available in Table 7 below.
Unless indicated in another topic, the listed Fast Key Codes should only be used for enquiries about the correct interpretation of tax and superannuation law.
Some of the topics listed are complex and depending on the specifics of your question. We may not be able to provide you with an answer immediately.
Letters – alternative phone service
When we send letters to your clients, the phone numbers we quote are those we provide for the general community.
To ensure your status as a tax agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.
Table 10: Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone:
|
Phone 13 72 86 and
select Fast Key Code
|
13 10 20
|
4 6
|
13 11 42 (debt issues)
|
1 2 2
|
13 11 42 (lodgment issues)
|
1 3 3
|
13 28 66
|
1 2 5 1
|
13 28 61
|
1 2 5 2
|
1300 130 926
|
1 4 2
|
1300 657 162
|
1 1 5
|
General phone services
We provide as many options as possible through the registered agent phone line. We also have a range of phone numbers for other topics.
Table 11: General phone services
Topic
|
Phone number
|
Direct debit request – direct refund help line
Direct debit payments and income tax electronic refund advice
|
1800 802 308
|
myGovIDExternal Link – enquiries and support
|
1300 287 539 option 2
|
Disaster events – assistance for registered agents
|
1800 700 724
|
Payment methods:
|
1800 815 886
|
Publications can be printed or ordered:
- online
- by phone (have the full title or NAT number ready).
|
1300 720 092
|
Relationship Authorisation ManagerExternal Link – enquiries and support
|
1300 287 539 option 3
|
Report phoenix, tax evasion or shadow economy activity:
|
1800 060 062
|
Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service
|
1300 852 232
|
Tax practitioner assistance service
Our Tax practitioner assistance service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us.
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Use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about.