Tax agent phone services (Fast Key Code) guide
You can use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about. The Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu.
We recommend you bookmark this page as we regularly update the information it contains.
Before phoning us, check online
Where transactions and information are available online, you need to use those channels first before phoning us. Use our Tax agent online services guide to get the most out of our online services.
If phoning about something that can be resolved via an online channel, our customer service representatives will direct you to that channel.
Where an online option is available, we have included links in the tables in this guide.
Before phoning us, check you have your:
You can phone us on 13 72 86 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service is currently available, refer to our phone us page.
Find the Fast Key Codes for:
See also:
JobKeeper and JobMaker Hiring Credit
Table 1: Fast Key Code for JobKeeper and JobMaker Hiring Credit enquiries
Topic
|
13 72 86
Fast Key Code
|
JobKeeper Payment
|
7 1
|
JobMaker Hiring Credit
|
7 2
|
See also:
Account information
Table 2: Fast Key Codes for account information
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Assistance with general interest charge (GIC)
|
No
|
1 2 2 2
|
Assistance with the failure to lodge penalty
|
No
|
1 2 2 2
|
Bank details – update for income tax
|
Yes
|
1 2 5 2
|
Higher Education Loan Program (HELP)
|
Yes
|
1 2 1
|
Name changes – individuals
|
No
|
1 2 5 2
|
Notice of assessment – non-individual
|
No
|
1 2 5 1
|
Refund or credit transfer – individuals
|
Yes
|
1 2 5 2
|
Refund or credit transfer – non-individuals
|
Yes
|
1 2 5 1
|
Withholding variations, section 15–15, vary an individual pay as you go (PAYG) rate of withholding
|
No
|
1 2 3
|
See also:
Activity statements
Table 3: Fast Key Codes for activity statements
Topic
|
13 72 86
Fast Key Code
|
Assistance with completing
|
1 4 1
|
Request new document identification number
|
1 4 1
|
Respond to our request to contact activity statement exceptions
|
1 4 2
|
See also:
Debt and payment
Table 4: Fast Key Codes for debt and payment
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
GIC remission request
|
Yes
|
1 2 2
|
Payment arrangements – Help with paying
|
Yes
|
1 2 2
|
Respond to demands or notices about tax
|
No
|
1 2 2
|
See also:
Lodgment
Table 5: Fast Key Codes for lodgment
Topic
|
13 72 86
Fast Key Code
|
Lodgment of activity statements, Single Touch Payroll, business income tax returns, super and fringe benefits tax
|
1 3 1 1
|
Lodgment of personal income tax returns
|
1 3 1 2
|
Lodgment program information and assistance
|
1 3 2
|
Private binding ruling: respond to lodgment notices from us
|
1 3 3
|
See also:
Practice administration
Table 6: Fast Key Codes for practice administration
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Access Manager system assistance
|
No
|
3 3
|
Assistance with all practitioner lodgment service (PLS) transactions and Standard Business Reporting (SBR) enabled software
|
No
|
3 1 2
|
Assistance with myGovID or Relationship Authorisation Manager
|
No
|
3 5 1
|
Assistance with Online services for agents, including access, technical difficulties, functions and navigation
|
No
|
3 3
|
Assistance with PLS and Online services for agents technical issues, connections, firewalls and virtual private network (VPN)
|
No
|
3 5 2
|
|
|
|
Feedback and complaints about business tax
|
Yes
|
3 2 1 2
|
Feedback and complaints about income tax
|
Yes
|
3 2 1 1
|
Feedback and complaints about superannuation
|
Yes
|
3 2 1 3
|
Feedback and complaints about other matters
|
Yes
|
3 2 1 4
|
General administrative issues
|
No
|
3 2 2
|
Natural disaster assistance – see General phone services
|
na
|
na
|
Report phoenix, tax evasion or black economy activity
|
No
|
3 4
|
See also:
Registration
If your query relates to your tax agent registration, visit the Tax Practitioners BoardExternal Link website.
Table 7: Fast Key Codes for registration
Topic
|
Online services for agents
|
13 72 86
Fast Key Code
|
Cancel fuel tax credits
|
Yes
|
1 1 4
|
Cancel TFN
|
No
|
1 1 3
|
Duplicated TFN or ABN
|
No
|
1 1 1
|
Grouping and branching, joint venture registrations, consolidations and government controlled registrations
|
No
|
1 1 2
|
New or changes to registration details or other general registration enquiries
|
No
|
1 1 3
|
Register for luxury car tax (LCT) and wine equalisation tax (WET)
|
Yes
|
1 1 3
|
Update client legal name – individual or sole trader
|
No
|
1 2 5 2
|
See also:
Superannuation
See also:
Tax law and advice
Our website has significant online resources to help you with your query. Links relevant to each topic are available in Table 7 below.
Unless indicated in another topic, the listed Fast Key Codes should only be used for enquiries about the correct interpretation of tax and superannuation law.
Some of the topics listed are complex and depending on the specifics of your question We may not be able to provide you with an answer immediately.
Letters – alternative phone service
When we send letters to your clients, the phone numbers we quote are those we provide for the general community.
To ensure your status as a tax agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers.
Table 10: Fast Key Codes for letters – alternative phone service
If a letter from us asks your client to phone:
|
Phone 13 72 86 and
select Fast Key Code
|
13 10 20
|
4 6
|
13 11 42 (debt issues)
|
1 2 2
|
13 11 42 (lodgment issues)
|
1 3 3
|
13 28 66
|
1 2 5 1
|
13 28 61
|
1 2 5 2
|
1300 130 926
|
1 4 2
|
1300 657 162
|
1 1 5
|
General phone services
We provide as many options as possible through the registered agent phone line. We also have a range of phone numbers for other topics.
Table 11: General phone services
Topic
|
Phone number
|
EFT direct debit – direct refund help line
Direct debit payments and income tax electronic refund advice
|
1800 802 308
|
myGovIDExternal Link – enquiries and support
|
1300 287 539 option 2
|
Natural disasters – assistance for registered agents
|
1800 700 724
|
Payment methods:
|
1800 815 886
|
Publications can be printed or ordered:
- online
- by phone (have the full title or NAT number ready)
|
1300 720 092
|
Relationship Authorisation ManagerExternal Link – enquiries and support
|
1300 287 539 option 3
|
Report phoenix, tax evasion or black economy activity:
|
1800 060 062
|
Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service
|
1300 852 232
|
Complex issue resolution
Our complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us.
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Use this tax agent phone services (Fast Key Code) guide to find the right phone number for the topic you need to phone us about.