Tax agent phone services (Fast Key Code) guide

Assistance completing Activity statements, including:

• GST – Completing your BAS for GST
• PAYG and Withholding – How to complete your activity statement
• FBT – how to complete your activity statement labels 
• WET – how to complete your activity statement labels 
• LCT – how to complete your activity statement labels 

For more help in completing Activity Statement labels, see our Instructions

You can do this on Online Services for Agents

For how to do it, watch our How to lodge an activity statement video

For more help with lodging online, use our Online Services for agents activity statement user guide

1 4 1

Generating a new or replacing an activity statement

Revising a lodged activity statement

You can do this on Online Services for Agents

For how to do it, watch our How to revise an activity statement video

1 4 1

Respond to our request to contact us about activity statement exceptions

None

1 4 2

General interest charge (GIC) calculations, remission and GIC rates

Failure to lodge (FTL) on time penalty calculations and remission

You can do this on Online Services for Agents

For how you can do this online, see Request remission

1 2 2

Higher education loan program (HELP)

For more information in understanding HELP, see Study and training support loans

None

1 2 1

Explanation of account – individual

None

1 2 5 2

Explanation of account – non-individual

None

1 2 5 1

Payment plan

For support options, see Help with paying

You can do this on Online Services for Agents

For how to do it, watch:

• Make a payment plan
• View payment options and make a payment

1 2 2

Refund or credit transfer for individuals

You can do this on Online Services for Agents

For how to do it, see:

• Refund request
• Transfer request

1 2 5 2

Refund or credit transfer for non-individuals

You can do this on Online Services for Agents

For how to do it, see:

• Refund request
• Transfer request

1 2 5 1

Variations to vary an individual pay as you go (PAYG) rate of withholding

You can do this on Online Services for Agents

For how to lodge a downward variation, see Variations

1 2 3

Business tax feedback and complaints

You can do this on Online Services for Agents

For how to do it, see Tax agent feedback and complaints

3 2 1 2

Individual tax feedback and complaints

You can do this on Online Services for Agents

For how to do it, see Tax agent feedback and complaints

3 2 1 1

Superannuation feedback and complaints

You can do this on Online Services for Agents

For how to do it, see Tax agent feedback and complaints

3 2 1 3

All other feedback, complaints and compliments

You can do this on Online Services for Agents

For how to do it, see Tax agent feedback and complaints

3 2 1 4

Report fraud, tax evasion, a planning scheme or unpaid super (including phoenix or shadow economy activity)

ATO online tip-off form

3 4

Business lodgments, including:

• activity statements
• Single Touch Payroll
• tax returns
• GST at settlement
• fringe benefits tax

For help:

• completing activity statement labels, see Instructions
• lodging business tax returns, see Income tax returns

You can use Online Services for Agents for:

• activity statements
• tax returns

You can use Practitioner Lodgment Service for tax returns

For how to lodge activity statements online, see:

• How to lodge your BAS
• Activity statements in our Online services for agents user guide

For tax return online services, see:

• Income tax in our Online services for agents user guide
• Lodging in PLS

1 3 1 1

Foreign resident capital gains withholding lodgment, including:

• Capital gains withholding clearance certificate
• progress enquiries

To access our online form, see Clearance certificate application for Australian residents

1 3 1 2

Individual tax return lodgments

You can use our Practitioner Lodgment Service

For how to lodge online, see Lodging using the PLS

1 3 1 2

Super lodgment and reporting

You can use Online Services for Agents

To see what you can do online, see Super in our Online services for agents user guide

4 6

Tax agent lodgment program information and assistance

None

1 3 2

Respond to a lodgment notice from us

None

1 3 3

myIDExternal Link or Relationship Authorisation Manager (RAM)External Link

3 5

Assistance with Online services for agents including:

• Access Manager
• technical difficulties
• functions and navigation
• all practitioner lodgment service (PLS) transactions
• SBR-enabled software.

3 3

Duplicate TFN or ABN

None

1 1 1

GST grouping and branching

Joint venture registrations

Consolidations and government-controlled registrations

None

1 1 2

General registration enquiries, including tax registrations

New or changes to registration details, including GST, PAYGW and FTC

You can use Online Services for Agents

For how to do it, see How to update, cancel or add registrations

1 1 3

Update bank details

You can use Online Services for Agents

For how to do it, watch Update financial institution details

1 2 5 2

Update your individual client's name

None

1 2 5 2

Downsizing contributions into superannuation

To check if and how money can be contributed, see Downsizer super contributions

None

4 4

Early access on compassionate grounds, including eligible expenses and evidence needed to access super

None

4 4

First home super saver scheme

None

4 4

Division 293, including checking if Division 293 tax has to be paid

None

4 3

Self-managed super funds (SMSF)

To understand more about SMSF, see Self-managed super funds

None

4 3

Small business super clearing house (SBSCH). Note: this service will be closed from 1 July 2026

None

4 5

Superannuation contributions surcharge

None

4 1 2

General super enquiries including:

• lodgment and reporting requirements
• lost and unclaimed superannuation
• transferring super

You can use Online Services for Agents

4 6

Super guarantee including:

• account explanation
• calculators
• payments
• deferrals
• super guarantee charge

You can use Online Services for Agents

For how to lodge SGC statements online, see Super guarantee charge statement

4 2

Income streams

Excess contributions

Concessional and non-concessional contributions

None

4 2

Capital gains tax (CGT) – general enquiries, including:

• how CGT applies (general rules)
• assets and schedules
• general calculations
• capital improvements to a property
• destruction of dwelling
• property rules and disposal of vacant land
• buy-backs

2 1 2 2

Capital gains tax (CGT) – all other enquiries, including:

• CGT calculations
• exemptions
• roll-over events
• small business concessions
• foreign residents
• inherited assets and separate assets
• land and buildings
• employee share scheme

2 1 2 1

Consolidation

2 1 3

Crypto assets

2 1 2

Employee share schemes

2 1 2 1

Excise on alcohol and fuel schemes (excluding fuel tax credits)

1 1 5

Foreign resident capital gains withholding clearance certificates

2 1 2 3

Fringe benefits tax (FBT) tax law advice

For information on how FBT affects businesses, not-for-profit and government employers, see Fringe benefits tax

2 4 1

Fuel tax credits tax law advice

1 1 4

GST tax law advice

2 3

Higher education loan program (HELP) – Study and training support loans

1 2 1

Imputation

2 1 3

Tax return tax law advice for business, including:

• companies
• partnerships
• trusts (including deceased estates)

See also Income and deductions for business

2 1 3

Tax return tax law advice for individuals

See also Income, deductions, offsets and records

2 1 4

International tax for business

2 1 3

Tax losses

2 1 3

New legislation – business

2 5

New legislation – personal

2 1 4

Non-commercial losses

2 1 3

Non-profit organisations

2 4 2

PAYG instalments

2 1 1

PAYG withholding for:

• labour hire
• back payments
• lump sum payments
• non-cash benefits
• non residents

2 1 3

Private company benefits – Division 7A dividends

2 1 3

Research and development tax concession

2 1 3

Small business entity concessions

2 1 3

Wine equalisation tax

1 1 3

13 10 20

Phone 13 72 86 and select Fast Key Code 4 6

13 11 42 (debt issues)

Phone 13 72 86 and select Fast Key Code 1 2 2

13 11 42 (lodgment issues)

Phone 13 72 86 and select Fast Key Code 1 3 3

13 28 66

Phone 13 72 86 and select Fast Key Code 1 2 5 1

13 28 61

Phone 13 72 86 and select Fast Key Code 1 2 5 2

1300 130 926

Phone 13 72 86 and select Fast Key Code 1 4 2

1300 657 162

Phone 13 72 86 and select Fast Key Code 1 1 5

1300 768 912

Phone 13 72 86 and select Fast Key Code 3

Direct debit and refund help line

For more information on completing a direct debit request to pay personal, business and super tax liabilities, see Direct debit request

1800 802 308

myIDExternal Link – enquiries and support

1300 287 539
option 2 1

myIDExternal Link – Compromised enquiries

1300 287 539
option 2 2

Disaster events – assistance for registered agents

1800 700 724

Payment methods:

• refer to How to pay
• phone the payment hotline

1800 815 886

Publications can be printed or ordered:

• online – ATO Publication Ordering
• by phone (have the full title or NAT number ready)

1300 720 092

Relationship Authorisation Manager (RAM)External Link – enquiries and support

1300 287 539
option 3

Using Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service

1300 852 232