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    Online services for business – user guide

    Business reporting and transactions can be done online through Online services for business.

    Learn who can use Online services for business and how to log in.

    Outlines the functions of the Online services for business home page.

    View account details, request a transfer or refund, and make payments or payment plans in Online services for business.

    Use the Lodgments menu in Online services for business to lodge a range of forms and statements.

    Use the Employees menu in Online services for business to manage most of your employer obligations.

    Use the Communication menu in Online services for business to communicate with the ATO by Secure mail.

    Use the Profile menu in Online services for business to manage your business details.

    Online services for business allows approved self-managed super fund (SMSF) auditors to lodge ACA and ACRs online.

    Lodging reports and managing credentials using Standard Business Reporting enabled software.

    QC40955

    Logging in to Online services to business

    Learn who can use Online services for business and how to log in.

    Published 7 January 2026

    How to log in to Online services for business

    To access Online services for business you'll need to sign in using myID.

    If you’re new to our online services, you will have to:

    • set up your myID
    • link your myID to your business in Relationship Authorisation Manager (RAM).

    See Set up your access to Online services for business.

    Be aware that the functions available to you in Online services for business depend on your Access Manager permissions.

    Log in to Online services for business

    The system will log out after 20 minutes of inactivity, so it is important to regularly save your work. If you are timed out, just log in again.

    Who can use Online services for business

    Online services for business is the default online service for:

    • approved self-managed super fund (SMSF) auditors
    • businesses
    • not-for-profits (NFPs)
    • other organisations.

    Trustees of self-managed superannuation funds who have an ABN can also use this service.

    Outlines the obligations of a user of Online services for business.

    QC106035

    ATO Online services for business terms and conditions

    Outlines the obligations of a user of Online services for business.

    Last updated 7 January 2026

    Terms and conditions of use of Online services for business

    When we say:

    • we, us and our – we mean the Australian Taxation Office (ATO)
    • you and your – we mean you as the user of Online services for business
    • Online services for business, we mean this electronic data system that we provide
    • person, we mean an individual, a partnership and anybody, whether incorporated or not.

    How these terms and conditions apply

    These terms and conditions apply to your current use of Online services for business.

    These terms and conditions, your use of Online services for business, and information provided to you through Online services for business, are governed by the laws in force in the Australian Capital Territory, Australia.

    Your obligations as a user of Online services for business

    1. Access security

    When you use a security credential (or password) to access Online services for business, you must:

    • comply with the terms and conditions that relate to your security credential
    • keep your security credential (or password) secure at all times
    • not disclose that security credential to, or share it with, others.

    You must not access Online services for business if access has either:

    • not been issued to you
    • been revoked by its issuing authority.

    If the security credential issued to you has been compromised, or if there is any change in the information provided when your security credential was issued, you must notify the issuing authority immediately.

    2. Permitted use of Online services for business

    Businesses, not-for-profit organisations (NFPs), and approved self-managed super fund (SMSF) auditors are permitted use of Online services for business for the following functions and purposes:

    • managing your business and personal details
    • lodging or submitting certain forms
    • sending secure messages
    • viewing your business tax information
    • viewing your communication preferences
    • viewing, creating and updating payment plans
    • maintaining and updating payment methods.

    3. Data and system security

    Data about individuals and entities provided to you through Online services for business is confidential. You must ensure that unauthorised persons do not have access to that data. If your computer will be unattended, even briefly, you must log out of Online services for business or lock your computer – see Cyber safety for more information.

    4. Acting for another person

    To use Online services for business to access data relating to, or to carry out a transaction for, another person, you must be currently appointed by that other person to access that data or carry out that transaction on their behalf. That appointment must not have been revoked.

    If your appointment is:

    • based on you holding a certain position (for example, as that other person’s employee or agent for tax purposes) – you must currently hold that position
    • under the Corporations Act 2001 to act on behalf of the entity in your capacity as an insolvency practitioner – this appointment must be current.

    5. Employee access

    If you are permitting access for employees to use Online services for business, you must ensure access is restricted to your employees and they are aware of and comply with these terms and conditions.

    6. System use

    Our digital services (including Online services for business) are designed and intended for human interaction only and must not be used for any other purpose than those outlined in these terms and conditions.

    By using Online services for business for the permitted uses as outlined in these terms and conditions, it will ensure consistent system performance is maintained for all users.

    You must ensure you do not enable others to cause disruption to the system.

    This means that you are not allowed to use any third-party software or programs (like bots or scraper tools) to access, monitor, or copy Online services for business or its contents, unless we have given you permission to do so.

    7. Breach of terms and conditions

    If you breach any of these terms and conditions, you must:

    • advise us of that breach
    • stop using Online services for business
    • not use the service again until we advise you can.

    A breach of these terms and conditions may result in one or more of the following actions:

    • a direction to change your system usage
    • suspending your access to the service
    • terminating your access to the service.

    8. Digital correspondence

    By accepting these terms and conditions, you are agreeing to receive correspondence from us electronically.

    There may be situations where correspondence is sent to you via multiple channels. This occurs because we need to meet the deemed service provisions contained in the Taxation Administration Regulations 2017 and mandatory service requirements under the Acts Interpretation Act 1901.

    9. Responsibility for actions

    You will be responsible for (and you indemnify us against) any loss or damage to any person from either any:

    • breach by you of these terms and conditions
    • wilful, negligent or unlawful act or omission by you in relation to, or in the course of using Online services for business.

    However, your liability to us will be reduced to the extent that any wilful, negligent or unlawful act or omission by us has contributed to that loss or damage.

    Your responsibility for activities undertaken by you through Online services for business (for example, updates, notices, statements, applications and other documents transmitted to us) will continue despite you ceasing to use Online services for business or having access to it.

    Our obligations

    1. Privacy and secrecy obligations

    For information about your privacy, refer to the ATO privacy policy. We will ensure that Online services for business complies with privacy laws at all times.

    2. Provision of Online services for business

    We can:

    • limit your ability to use Online services for business
    • terminate your access to Online services for business at any time
    • work out the times and periods when Online services for business transmissions can take place
    • vary the terms and conditions of use of Online services for business. This means the terms and conditions applicable when you next use Online services for business may be different from these terms and conditions
    • review the activities of users of Online services for business to ensure they are meeting the relevant terms and conditions of use.

    3. Online services for business and linked sites

    Online services for business may not contain all the information that you need. We do not prepare (or necessarily endorse) the information that is not on our sites, even if it is linked to our site. We take no responsibility for your use of a site we are not responsible for or the information on such a site.

    4. Information sent via Online services for business

    We are not responsible for:

    • the accuracy, veracity and completeness of material transmitted to us
    • errors in the manner of the input of material transmitted to us
    • any information you may lose as a result of equipment or power failures or our servers terminating your session due to prolonged periods of inactivity.

    5. Limited liability

    We will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including for loss of profits, goodwill, information, data or other intangible losses) resulting from:

    • the use or inability to use Online services for business
    • unauthorised access or alterations of your transmissions to or from Online services for business
    • activities resulting from the loss or misuse of your security credential
    • statements or conduct of any third party
    • any other matter relating to Online services for business.

    6. No warranties by us

    Except as specified in these terms and conditions, we give no implied or express warranties in relation to the use of Online services for business. All statutory warranties are, to the fullest extent permitted by law, expressly excluded.

    QC63793

    Home page functions

    Outlines the functions of the Online services for business home page.

    Last updated 7 January 2026

    The Online services for business homepage offers users a customised view that display their important information, including

    • a summary of their outstanding lodgments and payments
    • targeted messages specific to their business
    • customisable quick links to access frequently used functions.

    Account header

    Business details

    The top right of every screen displays the business name and ABN for the business account you have logged in as.

    Switch ABN

    If you're an authorised contact for more than one entity, you can switch between these entities without having to log out and in.

    If you select Switch ABN at the top right section of the screen, it will display a list of entities you are authorised to access. You’ll only see the ABNs that you have permissions for in Access Manager.

    If there are more than 10 entities, you can search this list by name or ABN.

    If a business you are authorised to access does not appear, check your accesses are correct in Relationship Authorisation Manager (RAM).

    Menu

    The menu bar allows you to access the main sections of Online services for business, which are:

    Notifications

    The notification section on the home page alerts you to actions required or information we are giving you. These notifications are personalised to the Digital ID you use to log in.

    To view a list of notifications, select the drop-down arrow to the right of the banner.

    A maximum of 6 notifications are displayed at any one time.

    Notifications will be for your information or to action.

    You:

    • can dismiss information notifications at any time by selecting X
    • can't dismiss an action required notification until you have actioned it. Select Action now and you will be taken to the relevant function to complete the action.

    For action

    The 'For action' section on the home page displays a personalised view of your lodgment and payment obligations.

    The 'Lodgments' section will display lodgments that are upcoming or overdue. You can choose to view or prepare, depending on the lodgment type.

    The 'Payment' section displays any of your accounts with amounts owing to the ATO. Accounts have an indicator if they are overdue or in a payment plan.

    If a debit amount is not yet due, or an account has a payment plan, the View link will take you to the Accounts screen. If an account is overdue, the Pay link will take you directly to the Payment screen.

    You can customise your home page with up to 8 quick links to access the functions most relevant to you. You can change the quick links at any time. Quick links only show on the home page.

    To customise your quick links:

    • select the Customise home page button at the bottom of the home page
    • select or deselect the Quick links check box to choose what you want displayed
    • select Save.

    Feedback

    We developed Online services for business in collaboration with the users of the service, including businesses, approved self-managed super fund auditors and other organisations.

    We welcome your feedback and we use it to:

    • fix identified issues (like those listed on the troubleshooting page)
    • investigate whether improvements can be made to the system
    • find out what you like about the system and how are you using it.

    Before giving us feedback, be aware that:

    • our Troubleshooting page lists issues we already know about that may prevent you from completing an action in the system. We also update this page when an issue has been resolved.
    • we will not action account queries or respond to your individual requests for assistance using the Feedback function. If you wish to enquire about your tax affairs, contact us.

    To give us feedback:

    • select the Give us feedback link at the bottom left of the screen
    • please provide as much detail as possible
    • do not provide any personal identifying information.

    More information

    The More information section is displayed only on the home page. It contains links to useful external functions and websites.

    The footer is displayed on every screen and contains links to relevant legal and administrative information on www.ato.gov.au,

    Help aside

    Online services for business has a useful Help aside function.

    To access help on any screen, select the '? Help' button on the right-hand side of the screen (excluding the home page).

    The Help pop-up box will show detailed help, relevant to the screen you are viewing or the action you're performing.

    Printing

    Print friendly version option is available on any screen or report that can be printed. We recommend using this printing option to make sure information is printed in the correct format.

    You also have the option to save a copy of the print friendly version.

    If you are experiencing problems using the Print friendly version option, we recommend:

    • clearing your cache
    • trying a different browser.

    If a Print friendly version option isn't available, you can still use your web browser print option. This will print information to the scale of the screen you're viewing.

    Log out

    You should log out of Online services for business when you are not using it.

    Do this by clicking Logout in the top right-hand corner of the page.

    See Set up your access to Online services for business for more guidance on using the service.

    QC65231

    Accounts and payments menu

    View account details, request a transfer or refund, and make payments or payment plans in Online services for business.

    Last updated 7 January 2026

    Accounts summary

    The account summary displays a complete list of accounts held with the ATO along with:

    • the payment reference number
    • any overdue amount
    • the account balance.

    With the Accounts summary function you can:

    • display a full account list for a business
    • download transactions
    • pay the outstanding accounts
    • filter accounts by specific account type (including an option to show closed accounts).

    To view accounts summary:

    • select Accounts and payments
    • select Accounts summary.

    A full list of all account details will show, including:

    • Account name – select to view the transactions for the account.
    • Payment reference number – for accounts that can receive payments.
    • Overdue – if blank, the account has no overdue amount, is closed or insolvent.
    • Balance – may include amounts that aren't due yet.
    • Payment options or voluntary repayment link – select to go to payment options.
    • Payment plan – will display if there is a payment plan for income tax, activity statement, SG director penalty, super guarantee employer and fringe benefit tax accounts.

    You can also:

    • select Filter to filter by Account type. For Account type groups that have more than 5 accounts use the drop-down menu to view all accounts
    • select Print friendly version to print or save the account summary
    • view closed accounts by selecting Show closed accounts at the top left-hand corner. This option will only display if there are closed accounts.

    Activity statement accounts

    For activity statement accounts you can:

    • select the Tax type summary hyperlink to review the net annual revenue product liability based on an income tax year
    • filter by Income tax year by selecting a date range to provide a list of transactions processed on the account. Note: The download function is currently unavailable when the income tax year filter option is selected. Print using the Print friendly version option or your browser's print functionality.

    To view account transactions:

    • at accounts summary, select Account name
    • select Filter to filter and sort transactions by
      • Date range – From and To
      • Processed date – the date we have finalised processing and updated the account
      • Effective date – the date a refund is sent, or the date when the payment for a debt is due
      • Newest date or Oldest date – the order of the transactions.

    You can:

    • select Download. A new window will open with the results in a CSV or HTML format – you can print or save a copy
    • select Payment options to make a payment
    • select Payment plan view to view or make a payment plan.

    It can take up to 4 business days for a payment you made to be visible on your account.

    Tax accounts

    To view your transactional history, amounts owing and the account balance:

    • select Accounts and payments
    • select Tax accounts
    • select Tax type summary link to view a summary
    • select an account to view transactions.

    You can also:

    • select Filter to sort specific transactions by 'Income tax year', 'Processed date' or 'Effective dates' and the date range
    • select how many results to show using the drop-down menu.

    You can also select:

    • Payment plan to view or make a payment plan.
    • Print friendly version to print or save the tax accounts.
    • Download to print or save the results in CSV or HTML.

    If an account is in debt, a link to the general interest charge (GIC) calculator will be available.

    Your business may have more than one account related to activity statements. Each account will have a 3-digit account sequence number, for example, 001, 003, 010. These sequence numbers are viewable in Tax accounts. They may be referred to as Client Activity Centre (CAC), Integrated Client Account (ICA), or a Branch or Activity statement account.

    GST property credits accounts

    You can view your GST property credits received from property settlement transactions since 1 July 2018.

    Use the Lodgments menu to select GST property credits from the drop-down menu.

    Excise accounts

    Excise accounts are displayed in the following account type order:

    • Excise duty.
    • Excise grants – with GIC.
    • Excise equivalent goods.
    • Excise Customs demand A.
    • Excise Customs demand B.

    If the same account type exists, they'll be grouped under their account type description. If there are more than 5 accounts within a group use the drop-down menu to view the full list.

    To view a client's account details:

    • select Accounts and payments
    • select Excise accounts to display
      • Account description
      • Overdue amount
      • Not yet due
      • Balance
    • select an account to view a list of transactions.

    You can also select:

    • Filter to sort by 'Processed date' or 'Effective date' and the date range.
    • Print friendly version to print or save in CSV or HTML.
    • Download to print or save the results in CSV or HTML.

    Resource rent tax accounts

    Accounts are displayed in the following account type order:

    • Petroleum resource rent tax (PRRT).
    • Mineral resource rent tax (MRRT).

    To view a client's account details:

    • select Accounts and payments
    • select Resource rent tax accounts to display
      • Account description
      • Overdue amount
      • Not yet due
      • Balance
    • select an account to view a list of transactions. Select Filter to sort by 'Processed date' or 'Effective date' and the date range
    • select Print friendly version to print or save in CSV or HTML.

    Super guarantee accounts

    To view the business's super guarantee account details:

    • select Accounts and payments
    • select Super guarantee accounts to display
      • Account name – select to view an account
      • Overdue amount
      • Not yet due
      • Balance
      • Payment plan – to view an existing payment plan
    • select an account name to view a list of transactions. You can select
      • Payment plan if there's an existing payment plan
      • Filter to sort by Processed date or Effective date and the date range
    • Print friendly version to print or save in CSV or HTML.

    If an account is in debt, a link to the general interest charge (GIC) calculator will be available.

    Super fund administration accounts

    The following super guarantee accounts are available for your business to view:

    • Superannuation
    • Unique superannuation identifier (USI)
    • Unclaimed superannuation money.

    To view the business's super fund details:

    • select Accounts and payments
    • select Super administration accounts to display
      • Role name
      • Balance
      • Download
      • Account type – use the drop-down menu
      • Payment plan – link to an existing payment plan.

    You can select the Role name to view a list of transactions, then select:

    • the Payment plan link if there's an existing payment plan
    • Filter to sort by Processed date or Effective date and the date range. The date range filters are limited to returning a maximum of 10,000 transactions
    • Print friendly version to print or save in CSV or HTML.

    Payment plans

    You may be able to make a payment plan online if the debt is under $200,000. For payment plans above $200,000, you will need to contact us.

    Add payment plan

    At the Accounts and payments menu:

    • select Payment plans
    • select Add
    • select the Account for which the payment plan is being made
    • select the Amount
    • select the payment method and frequency
    • enter the payment date and any upfront payment or instalments
    • select Calculate payment plan
    • select Next and review the payment plan
    • select the declaration
    • select Submit.

    You will receive a message with a receipt number once the plan has been submitted successfully.

    To pay a payment plan by direct debit (via bank account or credit or debit card), see Payment options.

    When setting up a payment plan you can also:

    • view the payment schedule of eligible payment plans
    • set up instalment reminders via SMS or email.

    Modify payment plan

    You can edit certain payment plan information, including:

    • some dates
    • the amount of each instalment
    • the method of payment.

    You can't increase the amount of the payment plan.

    If your payment method is credit or debit card:

    • you will need to provide your card verification code (CVC or CVV)
    • the financial institution that issued your card may also request additional information. This could include
      • security questions
      • a one-time pin
      • fingerprint or facial recognition verification.

    To update direct debit bank details, you need to contact us.

    View a payment plan

    To view the instalment schedule for existing payment plans select either:

    • Accounts and Payments then Payment Plans
    • at the Client summary For action tab, select Payment plan next to the account.

    The following information will display:

    • account
    • amount
    • payment method
    • payment frequency
    • plan total
    • status.

    You can also view the payment due dates and status of payment for previous instalments.

    Note: It can take up to 14 days for the payment status to update.

    Payment options

    From the Payments menu, you can:

    • make payments
    • view your payment options
    • obtain an electronic funds transfer (EFT) code.

    You can download and print a payment slip when you access the Payments screen from a specific account (for example, an activity statement account).

    To pay amounts between $1 and $20,000,000 by credit or debit card:

    • Select Credit card or Debit card.
    • Filter by amount type (debit balance, overdue, or all).
    • Check the box beside the appropriate account in the Account details screen. The pre-filled amount to pay can be changed to any payment amount.
    • Type in your card details.
    • Choose to save the card details for future payments. This will not create a direct debit.

    Maintain your cards for future payments by selecting Manage card details from the Profile menu. From here, you can:

    • view your stored cards
    • add up to 4 cards for future use
    • update stored card details
    • delete stored cards.

    Note: Storing a card for future payments does not set up a direct debit arrangement.

    To pay by BPAY® you'll need your payment reference number (PRN) which you can use as your reference number. Each account has a different PRN. To make a payment:

    • Select BPAY from the Payment screen
    • At Account details, all valid accounts are listed with their PRNs
    • The Biller code is at the bottom of the screen.
    • Use your own online banking service to make the payment – see Pay with BPAY.

    To pay by direct debit:

    • Select Other payment methods from the Payment screen
    • All applicable accounts will be displayed along with the PRN and account balance. Note: the PRN viewed here may be slightly different to one received – for example, it may include leading zeros. The PRN will still work to allocate payments
    • ATO account details are displayed on the screen and can be printed.

    Transfer request

    To request a transfer of a credit balance between accounts:

    • select Accounts and payments
    • select Transfer request
    • complete the mandatory fields
    • select Next to review the details entered
    • select the Declaration and then Submit
    • select Print friendly version to print or save a copy.

    You can view the:

    • request in the sent items in Secure mail
    • status of the transfer request via Your dealings.

    Refund request

    You can use this function to request a refund for an account with a credit balance, if all of the following apply:

    • The account balance is greater than 50 cents.
    • The request is greater than 50 cents.
    • The business doesn't have overdue activity statements.
    • The financial institution details are present and correct.

    To request a refund:

    • select Accounts and payments
    • select Refund request
    • complete the mandatory fields
    • select Next to review the details entered
    • select the Declaration and then Submit
    • select Print friendly version to print or save a copy.

    You can view the:

    • request in the sent items in Secure mail
    • status of the transfer request via Your dealings.

    QC65234

    Lodgments menu

    Use the Lodgments menu in Online services for business to lodge a range of forms and statements.

    Last updated 7 January 2026

    Due dates

    You must submit your lodgments by the due date. Due dates are also available on the home screen in the For Action section.

    Income tax returns

    You can't use Online services for business to lodge an income tax return. Instead you can use:

    What you need to report and how you lodge your tax return for your business depends on your type of business entity.

    You can however lodge an income tax return amendment via Secure mail.

    View and print income tax return

    Online services for business allows you to view your lodgment history.

    Income tax returns that haven't been lodged are displayed in 'For action' on the home page or from the Lodgments menu by selecting Income tax.

    Lodged income tax returns are available to view and print at the Income tax screen. Select the History tab, then select then View details for the relevant return. Once the return is open, you can choose to print it or save it as a PDF.

    Business or instalment activity statement

    You must lodge and pay your activity statements by the due dates. Due dates are available on the home screen of Online services for business, under the For Action section.

    If you have several activity statements overdue, ensure the first activity statement for the financial year is lodged before lodging subsequent activity statements.

    Find out how to:

    Lodge an activity statement

    To lodge an activity statement:

    • select either
      • Lodgments from the 'For action' panel
      • Activity statements from the 'Lodgments' menu
    • select Prepare next to the statement
    • complete the mandatory details
    • tick the declaration
    • select Lodge. You can also select
      • Cancel. Any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. the details will be saved for a maximum of 90 days.

    After lodging:

    • a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF
    • the total amount to pay will be presented on the screen with an option to pay now. You must pay by the due date.

    The payment due date is also available in both the History or Print views. Select either the:

    • History tab. A list of all the activity statements which have been lodged, finalised or cancelled for the last 4 years are displayed, along with payment due dates.
    • Prepare from the 'For action' panel then select Print-friendly version.

    Lodge a nil business activity statement (BAS)

    To lodge a nil BAS:

    • select either
      • Lodgments from the 'For action' panel
      • Activity statements from the 'Lodgments' menu
    • select Prepare next to the statement
    • Select Prepare as NIL
    • tick the declaration
    • select Lodge. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Revise an activity statement

    Note: Not all activity statement may be able to be revised.

    To revise and activity statement:

    • select Lodgments
    • select Activity statements
    • select History
    • select Revise at the relevant activity statement
    • select Edit to complete each section of the activity statement for each tax registration listed
    • complete the mandatory fields, then select Save and continue to navigate back to the Revise activity statement screen
    • the Revise activity statement screen will display
      • an overview of the edited information
      • the amount owing
      • a Print friendly version copy of the activity statement including the client Declaration
    • select Lodge to submit your revised statement. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. the details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Activity statement history

    To view, print or revise activity statements you've previously lodged:

    • select Lodgments
    • select Activity statements
    • select the History tab.

    GST property credits account

    You can view details of GST property credits received from property settlement transactions since 1 July 2018.

    Credits held for this account:

    • can't be used to offset tax debts
    • will be automatically transferred to the activity statement account when the activity statement for the period is finalised.

    To view GST property credits:

    • select Lodgments
    • select GST property credits.

    The Credits received view shows for each credit the Effective date, Property details, Payment reference number (PRN) and Amount. The total credits for the year are also shown.

    You can:

    • Filter by Last 24 hours, Last 7 days, Last 30 days, Last 2 years or enter your start and end dates
    • select Download to print or save in CSV or HTML
    • select Print friendly version to print or save as a PDF.

    If no GST property credits exist, no records will display.

    Excise duty return

    Online services for business allows you to lodge your excise duty returns for both:

    • periodic settlement permission (PSP) holders
    • pre-payment returns.

    If you hold a current PSP, you will be able to see your expected lodgments in the ‘For Action' panel.

    Alternatively, to access a return:

    • select Lodgments
    • select Excise duty return
    • select the Type of return then Prepare
    • complete all mandatory fields and review the information
    • tick the Declaration box
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    To access your delivery authority:

    • select Lodgments
    • select Excise duty return
    • select Pre-payment
    • select the Delivery authority link for the relevant period.

    You can view and print your delivery authorities from the Communication menu.

    View or amend excise duty return

    To view or amend an excise duty return:

    • select Lodgment
    • select Excise duty return
    • select History. A list of previous returns will be displayed.
    • select Period to view and amend the previous return
    • select Edit to make an amendment
    • select the Declaration and then Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Excise claims

    You can lodge excise related claims for:

    • excise refunds
    • excise remissions
    • excise drawbacks
    • bunker fuel for yachts.

    To access the claim forms:

    • select Lodgments
    • select Excise claim
    • select Prepare, then the Type of claim
    • complete all mandatory fields and review the information
    • tick the Declaration box and select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Not-for-profit self-review return

    Non-charitable not-for-profits (NFPs) with an active Australian business number (ABN) need to lodge an annual NFP self-review return to self-assess their eligibility for income tax exemption. Your second and subsequent year NFP self-review return will be pre-populated from your most recently lodged NFP self-review return.

    For help in answering the questions in the NFP self-review return, see How to prepare an NFP self-review return.

    Find out how to:

    Lodge an NFP self-review return

    To lodge an NFP self-review return:

    • select either
      • Lodgments from the 'For Action' panel
      • NFP self-review return from the 'Lodgments' menu
    • select Prepare next to the return
    • complete the mandatory details
    • tick the acknowledgments and declaration
    • select Lodge. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Amend an NFP self-review return

    Ne aware that not all NFP self-review returns are able to be amended.

    To amend an NFP self-review return:

    • select Lodgment
    • select NFP self-review return
    • select History
    • select the Receipt ID link of the relevant financial year to open the form
    • scroll down and select Amend.

    A new blank return will open for you to complete.

    Repeat the form following the same process as Lodge an NFP self-review return.

    NFP self-review return history

    To view, print or amend previously lodged returns:

    • select Lodgments
    • select Activity statements
    • select the History tab.

    Previously lodged returns will be shown, ordered from newest to oldest, based on financial year and a second order based on the type of lodgment (i.e. amendment or original).

    View a return by selecting the Receipt ID link.

    The details shown for each return are:

    • Date lodged
    • Receipt ID
    • Outcome – taxable, tax exempt or processing.

    Super guarantee charge statement

    To lodge the super guarantee charge (SGC) statement:

    • select Lodgments
    • select Reports and forms
    • select Super guarantee charge statement.
    • select Prepare
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    A confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Super transfer balance account report

    To lodge a Super transfer balance account report:

    • select Lodgments
    • select Reports and forms
    • select Transfer balance account report (TBAR). Note: This report will only display in the Reports and forms list if your administrator has been given the Access Manager permissions for a standard user to prepare and lodge the report
    • select Add for the relevant year
    • complete all mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Events reported via the online form are generally processed by our system with 24 hours.

    Taxable payment annual report

    A taxable payment annual report (TPAR) must be lodged by 28 August each year.

    You can:

    Lodge a TPAR

    To lodge a TPAR:

    • select Lodgments
    • select Taxable payment annual report
    • on the Not lodged select Prepare to lodge a new TPAR or Resume to be navigated to a saved draft form
    • select the Year
    • select the Account. If there is more than one account, use the drop-down menu
    • complete all the mandatory fields. Note: You can enter information for up to a maximum of 20 payees. Select edit or delete if you need to update or remove a payee's details before you lodge
    • select Print friendly version to print or save a copy for your records before you submit
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days. You can start and save up to 10 TPAR forms to be completed at a later date.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Submit a TPAR non-lodgment advice

    To submit a TPAR non-lodgment advice:

    • select Lodgment
    • select Taxable payments annual report
    • at Not lodged, select the link 'If you don't need to lodge for a listed financial year, submit a non-lodgment advice.'
    • select the Year (or multiple years). Alternatively, select 'Do not need to lodge future taxable payments annual report.'
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    View or amend a TPAR

    To view or amend a TPAR:

    • select Lodgment
    • select Taxable payments annual report
    • select History
    • the reports from 2012–13 onwards (including non-lodgment advices) will be listed with the lodgment date, receipt ID and assessment outcome
    • select Amend to amend a TPAR.

    You can't view the details of a lodged report. You will need to phone us to request a copy. You will need your receipt ID from when you lodged the report.

    Private rulings

    To apply for a private ruling:

    • select Lodgments
    • select Reports and forms
    • select Private ruling application
    • enter the required information
    • select the Declaration (if required)
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF. To submit another form, select Return to forms from the confirmation screen.

    Objections

    To lodge an objection:

    • select Lodgments
    • select Reports and forms
    • select Lodge an objection
    • enter the required information
    • select the Declaration (if required)
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF. To submit another form, select Return to forms from the confirmation screen.

    File transfer

    You can use the file transfer function to:

    • lodge files and reports (see Supported files for a list of reports you can lodge)
    • send large files or send multiple files as a single compressed file
    • test the file for errors before lodging
    • view your file transfer status and history.

    Our system only accepts files that have been prepared and generated from software in a suitable format and version.

    Scanned images of forms, screen prints, spreadsheets or word processing files aren't accepted.

    Reported transactions

    Online services for business allows you to view third party data that we hold for:

    • business transactions received through payment systems (BTTPS)
    • government grants (GG)
    • taxable payments (TP).

    You can access a list of reported transactions in financial year order for a maximum of 4 years (the current year plus the 3 previous financial years).

    To view Reported transactions:

    • select Lodgments
    • select Reports and forms
    • select Reported transactions
    • the Reported transactions will display the:
      • report type (BTTPS, GG, TPP)
      • financial Year
      • total transactions.

    To see information about the reported transactions, you can select a report to view from the Payers list.

    To identify a specific report, you can filter the list:

    • select Time period – choose the current year or one of the 3 previous financial years
    • select Choose dates – then select the ‘From’ and ‘To’ date to further filter your search
    • select Payer’s name (optional, enter a maximum of 200 characters) or Payer's ABN
    • select Search. 

    If no records match the filter criteria, 'No records found' will be displayed. Select Cancel to navigate back to the Reported transactions screen.

    Records will be displayed for the report type (BTTPS, GG, TPP) by:

    • payer’s name
    • transactions
    • amount.

    To download a copy of your records:

    • select Edit to filter the report
    • select the Check box or boxes of the records you wish to download
    • select Download to print or save in CSV or HTML.

    You can download a maximum of 10,000 records at one time. If there are more records, you will need to refine your search criteria.

    The Missing information or discrepancies section will also be available at the bottom of each report screen. You can use information to help meet your tax obligations however you should validate any data against your own records.

    Select Message us to navigate to the Secure mail new message screen. The:

    • View more topics and Other topics fields will be pre-populated with 'Reported transactions'
    • Subject dropdown will be pre-populated with the report name (for example, 'Business Transactions through Payment Systems', 'Government grants' or 'Taxable payments').

    Certificate of coverage request form

    To add a form:

    • select Certificate of coverage request form 
    • on the Not lodged tab select New
    • complete the mandatory Employer and Employee fields
    • select Add. You can also select Update at the 'Employee details' to change the details of the employees listed
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Edit a certificate of coverage form

    Only certificates with a status of approved or saved can be edited. You can only view or edit one employee at a time.

    To edit a form:

    • select Certificate of coverage request form 
    • go to the History tab
    • select Edit next to the relevant form
    • at Employer information – previous request update the required information
    • select the Declaration
    • select Submit.

    Employee share scheme (ESS) annual report

    To lodge an ESS annual report:

    • select Lodge
    • select the Year required 
    • complete the mandatory fields
      • at Employees select Add
      • select Update next to Employees to change details of the employees listed
      • add Share scheme details for each employee. You can add details for multiple share schemes at once
      • select Save and continue
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 14 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Statement of tax records (STR)

    You need a Statement of tax record if you are:

    • applying for Commonwealth Government tenders
    • applying for, or approved for, Child Care Subsidy (CCS).

    To apply:

    • select Lodgments
    • select Statement of tax record
    • select Apply
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 14 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    General purpose financial statement

    To lodge:

    • select Lodgments
    • select General purpose financial statement
    • select Add
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 14 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Fuel tax credits non-GST

    Online services for business allows not-for-profit (NFP) organisations that are not registered for GST and who operate emergency vehicles or vessels that provide emergency services (and are clearly identifiable as such) to register for fuel tax credit – non-business.

    Find out about:

    You must:

    • claim within 4 years
    • keep records that support your fuel tax credit claim.

    Registering for fuel tax credits

    To register:

    • select Lodgments
    • select Reports and forms
    • select Fuel tax credit non-GST
    • select Register
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Claiming fuel tax credits

    To claim fuel tax credits:

    • select Lodgments
    • select Reports and forms
    • select Fuel tax credit non-GST
    • select New claim
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Amending fuel tax credit claims

    To amend your fuel tax credit non-GST claim:

    • select Lodgments
    • select Reports and forms
    • select Fuel tax credit non-GST
    • locate the claim you wish to amend
    • select Amend. Note: you can only amend a claim that is finalised
    • complete all the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Product stewardship for oil

    You can register for, claim, and view and amend returns for Product stewardship for oil (PSO).

    Registering for PSO

    To register:

    • select Lodgments
    • select Reports and forms
    • select Product stewardship for oil
    • select Register
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Claiming PSO

    To claim product stewardship for oil:

    • select Lodgments
    • select Reports and forms
    • select Product stewardship for oil claim
    • select New claim
    • complete the mandatory fields
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    Amending PSO claims

    To amend your product stewardship for oil claim:

    • select Lodgments
    • select Reports and forms
    • select Product stewardship for oil claim
    • locate the claim you wish to amend and select Amend. Note: only claims that fall within the period of review timeframe will be able to be amended
    • update the Fuel quantity with the correct information
    • select the Declaration
    • select Submit. You can also select
      • Cancel – any saved information will be lost
      • Save and exit if you want to save the details you have provided and lodge at a later date. The details will be saved for a maximum of 90 days.

    After submitting a confirmation screen will present with a unique receipt ID. The screen can be printed or saved as a PDF.

    See terms and conditions for the 2-week lodgment and payment concession.

    File transfer allows businesses and tax professionals to lodge electronic files securely through ATO online services.

    Information to help you to understand your reported transactions in ATO online services.

    QC65235

    Two week lodgment concession – terms and conditions

    See terms and conditions for the 2-week lodgment and payment concession.

    Last updated 18 August 2025

    Eligibility for lodgment concession

    You may qualify for an extra 2 weeks to lodge and pay your quarterly activity statements if you receive and lodge them online.

    This concession:

    • is ongoing
    • allows you to lodge your quarterly activity statement 2 weeks after the original due date
    • applies to activity statements for the standard quarters ending 30 September, 31 March and 30 June which have an original due date of the 28th of the month, following the end of the quarter – that is, quarters 1, 3 and 4 (quarter 2 activity statement lodgers already have 8 weeks to lodge)
    • will be visible online once the activity statement generates and dispatches.

    You don’t need to apply for the concession. If you qualify, the due date on your activity statement will automatically be updated.

    If you use a registered agent to prepare and lodge your quarterly activity statements, contact them as you may have a different due date.

    Register now

    Register for ATO online services to manage your activity statements:

    • ATO online services for individuals and sole traders (accessed through myGov) – Individuals and sole traders can manage their activity statements. All you need is a myGov account linked to the ATO.
    • Online services for business – you can do most of your business reporting and transactions with us online. You will need to use a Digital ID, such as myID.

    For more information, see:

    What isn't included

    This offer doesn't apply to:

    • monthly activity statements
    • monthly goods and services (GST) payers with quarterly pay as you go (PAYG) instalments (or other quarterly roles) – this includes businesses that are required to or elect to report on a monthly basis
    • quarterly PAYG instalments for head companies of consolidated groups
    • entities with substituted accounting periods that are classified as a large business client (see note below)
    • any other clients who do not have an original due date of the 28th
    • quarterly instalment notices, for example forms    
      • BAS R – Quarterly PAYG instalment notice
      • BAS S – Quarterly GST instalment notice
      • BAS T – Quarterly GST and PAYG instalment notice.

    Note: A large business client is a client with:

    • annual total income over $10 million
    • GST turnover of $20 million or more
    • annual withholding payments over $1 million, or an entity in a group of companies where at least one member of that group has an annual total income over $10 million.

    QC19062

    Reported transactions in ATO online

    Information to help you to understand your reported transactions in ATO online services.

    Last updated 7 March 2024

    Overview

    The Reported Transactions service in ATO online platforms allows you and your tax agent to view third-party data that we hold on taxable payments, government grants and business transactions received through payment systems.

    Accessing reported transactions

    These records give you transparency about the data that has been provided to the ATO about your business transactions and can help you meet your tax obligations.

    While most businesses do the right thing, there are some businesses that are deliberately not reporting or under-reporting business income to us. This contributes to the shadow economy. We estimate that small businesses operating in the shadow economy cost the community more than $10.4 billion in unpaid tax every year.

    The data will be available to view after we receive and process the information. You and your tax agent will be able to view and filter on current year plus the previous 3 years of data and download it in either CSV or HTML format.

    You can access the Reported Transactions service through our ATO Online platforms. If you are a sole trader, you have a choice of using Online services for individuals or Online services for business. We’re also making the data available for tax agents of small businesses through Online services for agents.

    If you use:

    This screen will show a list of financial years and the total number of reported transactions. If the ATO has not yet received any transactions, no information will be displayed.

    To see information about these transactions:

    • Select the hyperlink of the type of transaction you'd like to view (for example, business transactions through payment systems or government grants). This will then display a list of the payers, the financial year, the total number of transactions, and the total dollar amount of the transactions.
    • You can select a specific financial year by selecting edit under time period.
    • Select the Search button to see the list of payer names.
    • For further information, select Payer name. This will then display all the transactions for that specific payer.
    • Online services for agents      
      • select a client
      • select Lodgments
      • select Client reports
      • select Reported transactions.

    This information may help you meet your tax obligations however, you should cross check the information against your business records to ensure it is complete and correct.

    Our information may be incomplete because:

    • an organisation has not supplied data yet
    • our processing has not been completed
    • we have received data that could not be matched to you with high confidence
    • the data did not pass all validation processing checks
    • the transaction date is the date the payer made the payment. If you report on an accrual basis, you’ll need to consider when the work was done rather than when the payment was received.

    If you or your tax agent need to dispute the data, you can send us a message with the details by accessing the 'contact us' link on the page.

    Reported transaction payment types

    Use the information below to understand the different payment types available in the Reported Transactions service and description of data fields in your data download report.

    Taxable payments

    Payments reported to your business as a contractor for taxable payment reporting system services will include the following data fields:

    • Field name – description
    • Payer name – the full name of the business who made the payment
    • Payer Australian Business Number – an 11-digit number that identifies the business who made the payment
    • Financial year– the financial year the payment was made
    • Gross amount – the gross amount of the payment
    • GST amount – the amount of Goods and Services Tax (GST)
    • Tax withheld amount – the tax withheld amount.

    Government grants and payments

    Payments reported to your business for services and grants made by a government entity. The reported transactions will include the following data fields:

    • Field name – description
    • Payer name – the full name of the business who made the payment
    • Payer Australian Business Number – an 11-digit number that identifies the business who made the payment
    • Grant Program name – the full name of the grant program
    • May be non-assessable non-exempt – some of the grants are listed under legislation as non-assessable non-exempt (NANE) income. If a grant is considered NANE, then government entities can choose to provide additional information in their Taxable payments annual report (TPAR). The information provided in the TPAR will be displayed as yes, no or unsure based on their assessment of whether the grant type is listed as NANE. Some grant transactions will have no values as it is optional
    • Payment date – the date when the grant was issued
    • Gross amount – the gross amount of the payment
    • GST amount – the amount of Goods and Services Tax (GST).

    Business transactions through payment systems

    Payments made to your business from organisations that process transactions for a client through an electronic payment system will include the following data fields:

    • Field name – description
    • Payer name – the full name of the organisation who reported the payment
    • Customer reference number – unique business ID used by the organisation who reported to identify the business
    • Account held by – account holder name
    • Payment system account number – the payment system account number allocated to the business by the reporter that relates to the payment system description, for example      
      • BPAY payments – Biller ID
      • Merchant acquiring system – Merchant ID
      • Direct debit payments – APCA number, BECS ID or BUDS ID
    • BSB number – a 6-digit number used to identify the individual branch of an Australian Financial Institution
    • Client financial institution account number – the account identification number associated with your bank account
    • Period start – the start date for the transaction period. Format YYYY–MM. For example, 1 July 2021 will display as 2021–07
    • Net amount – the net sales amount (in the reported currency)
    • Currency code (Refer ISO4217 standards) – the currency of the transaction being reported.

    QC67393

    Employees menu

    Use the Employees menu in Online services for business to manage most of your employer obligations.

    Last updated 7 January 2026

    Registrations

    When you employ workers, you may need to register for pay as you go (PAYG) withholding or fringe benefits tax (FBT).

    You can add or cancel these registrations under Profile in Online services for business.

    Annual pay as you go withholding report

    You must lodge your PAYG withholding annual report at the end of each financial year. You lodge this under the Lodgment menu in Online services for business:

    1. Select Lodgments.
    2. Select File transfer.

    Tax file number (TFN) declaration

    Don't lodge your report or payees’ completed TFN declarations with us if either:

    • you’re using Single Touch Payroll (STP) Phase 2-enabled reporting software
      • your STP Phase 2 reporting already includes the information we need
      • you must keep your employees' completed TFN declarations for your records
    • your payee has given you a printout of their employee tax details summary from ATO online services. You must keep a copy of this for your records.

    Lodge an employee TFN declaration

    You can lodge the TFN declaration using either:

    TFN declaration data

    To lodge your TFN declaration data select Lodgments then select File transfer.

    Single Touch Payroll functions

    Single Touch Payroll (STP) functions include:

    STP reporting

    If your business is using STP reporting, you can view payroll transactions, including PAYG withholding and gross payment amounts.

    The STP reporting screen provides a list of the STP reports you have successfully lodged with us. It will display:

    • all STP reporting event types (pay, update and adjustment)
    • employer (payer) totals
      • gross payments made to employee (payees)
      • any PAYG withholding (where applicable).

    We use these amounts to pre-fill labels W1 and W2 in activity statements.

    Note: An updating event will only correct employee year-to-date amounts. It will not include employer (payer) totals.

    How to view STP reports

    To view STP reports, select Employees > STP reporting.

    By default, reports from the current financial year will be displayed. To locate a specific report, you can filter the list by:

    • Reported date
    • Effective date
    • Branch ID
    • Submission  ID
    • Event type
      • Pay
      • Update
      • Adjustment
    • Gross payments
    • PAYG withholding.

    You can also filter the list of reports by:

    • financial year
    • date range
    • reporting branch
    • Business Management Software (BMS).

    You can select Download to print or save the STP report list in CSV or HTML.

    STP deferral and exemption requests

    You can request a deferral or an exemption for STP reporting for your eligible businesses. Select Employees STP deferrals and exemptions to submit requests for:

    • operational deferral
    • transitional deferrals
    • concessional reporting
    • recurring deferrals
    • exemptions
    • no requirement to report
    • finalisation declaration deferrals.

    You will receive an ATO receipt ID when a request is submitted. You'll be advised if the request has been:

    • accepted immediately
    • sent for assessment.

    The timeframe for being notified of the outcome depends on the request type.

    Superannuation functions

    Find out about:

    Accessing the Small Business Superannuation Clearing House (SBSCH)

    Note: The Small Business Superannuation Clearing House (SBSCH) service will close from 1 July 2026. From 1 October 2025, only existing users of the SBSCH will have access to the service. Employers will not be able to register as new users of the SBSCH after 1 October 2025.

    To access the Small Business Superannuation Clearing House:

    • select Employees
    • select Small Business Superannuation Clearing House.

    Requesting stapled super fund details

    If you have new employees, you may need to:

    Before you request their stapled super fund details:

    • Check that your authorised representatives in ATO online services have the 'Employee Commencement Form permission' so your payroll and onboarding staff can make stapled super fund requests.
    • Establish an employment relationship link with your new employee by submitting a Tax file number declaration or Single Touch Payroll pay event.

    How to add an employee

    To add an employee:

    • select Employees
    • select Add.

    Complete the required information. This includes your employees identifying information and their employment details.

    How to request a stapled super fund

    To request a stapled super fund:

    • select Employees
    • select Employee super accounts. Previous stapled super fund requests will be displayed.
    • select Request to submit a new request
    • complete your employees' details
    • select Yes or No at Requesting an alternative super account
      • select Yes if you have previously requested a stapled super fund account for the employee, and the account was unable to receive contributions
      • select No if this is your first request for the employee's stapled super fund details
    • read the Declaration and tick the checkbox to sign it
    • select Submit.

    The outcome of the last request will be displayed at the top of the screen. If necessary, repeat the process to request super fund details for another employee.

    Check the status of your request

    You can check the status of your request or requests from the Employee super accounts screen. You can view the following details:

    • Date requested
    • Employee name
    • Status
    • Fund ABN (if applicable)
    • Member account number (if applicable).

    All processed requests have a drop-down arrow with a message. Where applicable, further information specific to the employee, including the ATO receipt ID, will display.

    Requests will remain visible for 6 months before being automatically removed from the Employee super accounts screen.

    Other options

    From the Employee super accounts screen you can also select:

    • Filter to refine the view. This is available when 10 or more stapled super fund request outcomes are displayed on the screen. Select Clear to remove the filters and return you to the default results.
    • Print friendly version. When you print from this view you will capture all information for each employee, regardless of whether the dropdown arrow has been expanded.
    • Download to download the stapled super fund information in CSV or HTML format.
    • the Help button. This button is displayed on the right-hand side of the screen. Selecting it will show information specific to the screen you're viewing. For example, a list of exemption codes you can use if you don’t have the employee's TFN.

    Lodging a super guarantee charge statement

    You must pay your employees' superannuation in full, on time and to the right fund. If you do not meet your super guarantee obligations, you are liable for the super guarantee charge (SGC).

    Download and complete the Super guarantee charge (SGC) statement (XLSX, 207KB).

    To lodge a super guarantee charge statement:

    • select Communication
    • select Secure mail
    • select New message
    • select Superannuation as the topic
    • select Lodge SGC statement as the subject
    • attach the completed XLSX file
    • Submit the completed form.

    QC65237

    Communication in Online services for business

    Use the Communication menu in Online services for business to communicate with the ATO by Secure mail.

    Last updated 3 September 2025

    Secure mail

    You can use Secure mail to engage with us on a number of topics. See how to:

    Access Secure mail

    To access Secure mail, you need to first grant permissions in Access Manager.

    Log in to Access Manager, and select:

    • Manage permissions
    • View and action own mail.

    Use Secure mail

    You can use Secure mail to:

    • view sent messages
    • reply to messages
    • allocate messages to other users (based on permissions)
    • delete messages
    • receive replies from us
    • print messages
    • set up email notifications to your preferred email address to advise you when you receive messages to your Online services for business mailbox
      • select Email notification at the bottom of the mailbox and type or update your email address
      • email notifications will always be from our trusted email address – Taxofficeportalmessagenotify@ato.gov.au 
    • access the business mailbox or another user's mailbox to view and allocate mail (you can't create, send or reply to an email in these mailboxes).

    To view the business mailbox or another user's mailbox, select the Access other user's mail permission in Access Manager.

    Lodge income tax return amendments

    If you need to correct a mistake on your return, you can lodge this in Online services for business.

    You will need to complete the amended return. Then at the Communication menu:

    • select Secure mail then New
    • select Topic: Income tax
    • select Subject: Income tax amendment (and the relevant client type)
    • attach amendment
    • tick the declaration, then Send.

    You can't lodge an original income tax return using Online services for business.

    Secure mail topics

    Secure mail allows you to communicate with us on a range of topics and subjects, including:

    Table 1: Activity statements

    Topic

    Subject

    Activity statements

    Additional time to lodge – deferral request

    Activity statements

    Debit or nil balance query

    Activity statements

    How do I complete my activity statement?

    Activity statements

    Penalty or interest calculation

    Activity statements

    Remission of failure to lodge on time penalty

    Activity statements

    Remission of interest charges

    Activity statements

    Remission of non-electronic notification or non-electronic payment penalty

    Table 2: Debt and lodgment

    Topic

    Subject

    Debt and lodgment

    See Payment plans to request a payment arrangement. You can also request a payment plan in Online services for business. For payment plans above $200,000, you will need to contact us.

    Debt and lodgment

    Additional time to lodge – deferral request

    Debt and lodgment

    Debit or nil balance query

    Debt and lodgment

    Penalty or interest calculation

    Debt and lodgment

    Remission of failure to lodge on time penalty

    Debt and lodgment

    Remission of general interest charge

    Debt and lodgment

    Remission of shortfall interest charge

    Debt and lodgment

    Taxable payments annual report

    Table 3: Fringe benefits tax (FBT)

    Topic

    Subject

    Fringe benefits tax (FBT)

    Additional time to lodge – deferral request

    Fringe benefits tax (FBT)

    Cancel FBT

    Fringe benefits tax (FBT)

    Change details for FBT

    Fringe benefits tax (FBT)

    Debit or nil balance query

    Fringe benefits tax (FBT)

    General FBT questions

    Fringe benefits tax (FBT)

    FBT amendment request

    Fringe benefits tax (FBT)

    Other

    Fringe benefits tax (FBT)

    Penalty or interest calculation

    Fringe benefits tax (FBT)

    Register for FBT

    Fringe benefits tax (FBT)

    Remission of failure to lodge on time penalty

    Fringe benefits tax (FBT)

    Remission of general interest charge

    Table 4: Income tax

    Topic

    Subject

    Income tax

    Additional time to lodge – deferral request

    Income tax

    Debit or nil balance query

    Income tax

    Div 7A relief

    Income tax

    Income tax return amendment – companies

    Income tax return amendment – partnerships

    Income tax return amendment – superannuation funds

    To lodge an original income tax return, you must use SBR-enabled software, speak with your registered tax professional, or lodge via a paper return. You can't lodge an original tax return in Online services for business.

    Income tax

    Submit 14ZYA notice

    Income tax

    Penalty or interest calculation

    Income tax

    Remission of failure to lodge on time penalty

    Income tax

    Remission of general interest charge

    Income tax

    Remission of shortfall interest charge

    Income tax

    Certificate of residency

    Income tax

    Request for copies of tax documents

    Income tax

    ESIC Report NAT 75119 unable to submit online

    Income tax

    Prior year IT amendment for earnout purposes

    Income tax

    Stapled group – choice form

    Income tax

    Substituted account period

    Table 5: Pay as you go

    Topic

    Subject

    Pay as you go

    Instalments – additional time to lodge – deferral request

    Pay as you go

    Instalments – change instalment rate

    Pay as you go

    Instalments – change PAYG cycle

    Pay as you go

    Instalments – explanation of instalment rate

    Pay as you go

    Instalments – other instalment queries

    Pay as you go

    Withholding – ATO cycle change letter received – request to remain on current cycle

    Pay as you go

    Withholding – cycle change request – withholding amount less than $1 million

    Pay as you go

    Withholding – cycle change request – withholding amount more than $1 million

    Table 6: Refunds and remissions

    Topic

    Subject

    Refunds and remissions

    ATO pay interest on an early payment – request

    Refunds and remissions

    Client overpayment or double payment

    Refunds and remissions

    Excess imputation credit refunds

    Refunds and remissions

    Interest paid on an overpayment of an income tax return

    Refunds and remissions

    Penalty or interest calculation

    Refunds and remissions

    Remission of failure to lodge on time penalty

    Refunds and remissions

    Remission of general interest charge

    Refunds and remissions

    Remission of non-electronic notification or non-electronic payment penalty

    Refunds and remissions

    Returned refunds

    Refunds and remissions

    NRWT – custodians

    Table 7: Registrations

    Topic

    Subject

    Registrations

    Consolidation registration enquiry

    Registrations

    Grouping or branching registration enquiry

    Registrations

    Non-residents registration enquiry

    Registrations

    GST joint venture notification

    GST – joint venture – notification of forming, changing or cancelling (NAT 2953)

    Table 8: Superannuation

    Topic

    Subject

    Superannuation

    Account details – this option is only available to legal practitioners. Other requests will not be answered.

    Superannuation

    Approved SMSF auditors – ACA bulk lodgments

    Audit complete advice (XLSX template)

    Superannuation

    Approved SMSF auditors – intelligence referrals

    Superannuation

    Approved SMSF auditors – number enquiries

    Superannuation

    Approved SMSF auditors – P2P requests – application of the Superannuation Industry (Supervision) Act 1993 (SIS Act) and Regulations

    Superannuation

    Approved SMSF auditors – IAR, ACR, ACA enquiries

    Superannuation

    Approved SMSF auditors – auditing standards or audit related issues, online services and general enquiries

    Superannuation

    Direct claim payout from the superannuation holding account special account (SHA)

    Superannuation

    Fund validation service

    Superannuation

    Is a particular fund registered as a complying superannuation fund?

    Superannuation

    Lodge inactive low balance account – declaration

    Superannuation

    Lodge Super guarantee charge (SGC) statement (XLSX)

    Superannuation

    Lodge Super guarantee opt-out for high income earners with multiple employers form (NAT 75067)

    Superannuation

    Lodge USM adjustment templates or non-lodgment advice

    Superannuation

    Lodgment – transfer balance account report

    Superannuation

    Manual payment request

    Superannuation

    Other

    Superannuation

    Payment and transfer of superannuation holdings reserve

    Superannuation

    Payment arrangement request – see Payment plans

    Superannuation

    Penalty or interest calculation

    Superannuation

    Refund request

    Superannuation

    Remission of general interest charge

    Superannuation

    SMSF early engagement and voluntary disclosure

    SMSF regulatory contravention disclosure form

    Superannuation

    SMSF product ruling

    Superannuation

    SMSF specific advice

    Superannuation

    Statement of account or account query

    Superannuation

    Superannuation provider assessment data

    Table 9: Other topics - General, excise, GST, exploration incentives, JMEI, Insolvency, and more.

    Topic

    Subject

    Additional subject

    View more topics

    GST

    Additional time to lodge – deferral request

    View more topics

    GST

    ACNC – elect to exclude grants

    View more topics

    GST

    Charities, religious institutions, not-for-profit entities

    View more topics

    GST

    Consolidation registration enquiry

    View more topics

    GST

    Deferral of GST on importations (DGST)

    View more topics

    GST

    Education courses

    View more topics

    GST

    Export, import or online trading of goods and services

    View more topics

    GST

    Financial supplies or insurance

    View more topics

    GST

    Food, entertainment and SAM (simplified accounting method)

    View more topics

    GST

    Government grant or funding, taxes, fees, charges

    View more topics

    GST

    Grouping or branching registration enquiry

    View more topics

    GST

    GST joint venture notification

    GST – joint venture – notification of forming, changing or cancelling (NAT 2953)

    View more topics

    GST

    Land or property transaction (including retirement villages)

    View more topics

    GST

    Motor vehicles or luxury car tax

    View more topics

    GST

    Other sales, purchases or and tax invoice enquiry

    View more topics

    GST

    Time limits on refunds or activity statement amendment

    View more topics

    GST

    Assistance to register or update GST details electronically

    View more topics

    GST

    GST at settlement

    View more topics

    GST

    Registrations update

    View more topics

    Exploration incentives

    EDI advice

    View more topics

    Exploration incentives

    EDI lodgment

    View more topics

    Exploration incentives

    JMEI advice

    View more topics

    Exploration incentives

    JMEI lodgment

    View more topics

    Lodge report

    Annual investment income report extension of time

    View more topics

    Lodge report

    Annual investment income report lodgment – PC spreadsheet

    View more topics

    Lodge report

    Common reporting standard (CRS) extension of time

    View more topics

    Lodge report

    Employee share scheme annual report extension of time

    View more topics

    Lodge report

    Foreign Account Tax Compliance Act (FATCA) extension of time

    View more topics

    Lodge report

    Non-resident interest, dividend and royalty annual report lodgment – PC spreadsheet

    View more topics

    Lodge report

    Quarterly tax file number report extension of time

    View more topics

    Lodge report

    Quarterly tax file number report lodgment – PC spreadsheet

    View more topics

    General questions, problems, help

    Notify ATO of appointment of new public officer

    View more topics

    General questions, problems, help

    Notification of legal representative

    View more topics

    Statement requests or account details

    Debit or nil balance query

    View more topics

    Statement requests requests or account details

    Penalty or interest calculation

    View more topics

    Statement requests requests or account details

    Remission of failure to lodge on time penalty

    View more topics

    Statement requests requests or account details

    Remission of general interest charge

    View more topics

    Excise

    Alcohol, fuel and petroleum products, tobacco, duty free store

    View more topics

    Excise

    Audit

    View more topics

    Excise

    Excise returns

    View more topics

    Excise

    Fuel schemes enquiry

    View more topics

    Excise

    Fuel tax credit enquiry (not to be used for registration requests)

    View more topics

    Excise

    Other advice or lodgment enquiry

    View more topics

    Excise

    Permission – movement and period settlement

    View more topics

    Excise

    Remission, refund and drawback enquiry

    View more topics

    Excise

    Wine equalisation tax enquiry (not to be used for registration requests)

    View more topics

    Excise

    Product stewardship for oil (PSO) claim

    View more topics

    Excise

    Product stewardship for oil (PSO) – Category 1 lab test results

    View more topics

    Insolvency

    Bankruptcy

    View more topics

    Insolvency

    Deed of company arrangement

    View more topics

    Insolvency

    Liquidation

    View more topics

    Insolvency

    Finalisations

    View more topics

    Insolvency

    Indemnities

    View more topics

    Insolvency

    New insolvency advice

    View more topics

    Insolvency

    New insolvency advice – voluntary administration

    View more topics

    Insolvency

    Notification of creditors meeting

    View more topics

    Insolvency

    Part IX

    View more topics

    Insolvency

    Part X

    View more topics

    Insolvency

    Preferences

    View more topics

    Insolvency

    Receiver or manager appointed

    Appointment or cessation of a representative of an incapacitated entity

    View more topics

    Insolvency

    SB – restructuring

    View more topics

    Insolvency

    Simplified liquidation

    View more topics

    Insolvency

    Section 129 demand

    View more topics

    Insolvency

    Tax clearance

    View more topics

    Insolvency

    Request for documents – the insolvency option is only available for insolvency practitioners. Other requests will not be answered.

    View more topics

    Insolvency

    Voluntary administration

    View more topics

    Petroleum resource rent tax

    General enquiries

    View more topics

    Petroleum resource rent tax

    PRRT return or instalment lodgment

    View more topics

    Trustee services

    Day 1 notification

    View and print excise delivery authorities

    Online services for business allows you to view and print your delivery authority. To access your delivery authority in online services when you prepay:

    • select Communication
    • select Secure mail
    • navigate to the relevant mailbox
    • click on the Delivery authority or Excise return attachment and download the PDF document. Once downloaded, you can print the delivery authority.

    To receive an email notification that your delivery authority has been issued, add an email address in the Notifications field at the bottom of the secure mail mailbox.

    Email notifications will always be sent from our trusted email address Taxofficeportalmessagenotify@ato.gov.au

    Communication history

    Communication history gives you access to view available correspondence we send to you or your agent using the following channels:

    • email
    • SMS
    • paper
    • agent digital – used to send digital communications to your agent when they have set up Communication preferences to receive mail on your behalf
    • ATO online – used to send a digital copy of a statement of tax record and digital activity statement notice.

    Some communications can't be sent digitally. These will continue to be sent by post and can't be viewed in Communication history. We will continue to add more communication types to enhance this function further.

    If you are a sole trader, you will need to use ATO Online services for individuals and sole traders to view your communication history.

    To view your communication history, select:

    • Communication
    • Communication history.

    To search using specific parameters, select:

    • Search
    • Type
    • Time period using the drop-down menu
    • Channel
      • email
      • SMS
      • paper
      • agent digital
      • ATO online services
    • Search – results will be displayed
    • Download – a new window will open with the search results as an Excel spreadsheet
    • Print friendly version to print or save a copy.

    You can view and download a digital activity statement notice for quarterly GST and PAYG instalments (forms R, S and T) if you lodge activity statements electronically.

    To view and download your digital activity statement notice from the client home page, select:

    • Communication
    • Communication history
    • Search
      • select Activity statements tick box, and deselect Communications tick box
      • select Time period and then Search – this will display the digital activity statement notice.

    If your registered delivery preference is paper, we will continue to send paper instalment notices. We don't change your delivery preferences from paper to electronic unless you have lodged electronically.

    Communication preferences

    If you use a tax agent, Communication preferences allows you and your agent to choose where we send your digital ATO communications.

    You can choose to have communications sent to either:

    • you
    • your registered agent.

    You can also choose to have some communications sent to you and others to your registered agent.

    Your agent can set your communication preferences on your behalf.

    If you or your agent elect to have communications sent to them, you can request a copy from them.

    Your dealings

    You can track the progress of the messages you've sent us using Your dealings in the Communications menu.

    Troubleshooting secure mail

    To send secure mail messages, you will need:

    • a separate secure mail message for each subject
    • ensure you attach all supporting documentation, which
      • is a maximum of 6 files
      • is less than 6 MB in size (per file)
      • is in a suitable format (doc, .pdf, .rtf, .xls, .xml, .tif, .jpg, .zip, .bmp, .png, .gif, .mpp, .ppt, .docx, .dotx, .xlsx, .xltx, .pptx, .potx, .ppsx.)
      • is not encrypted (for example, password protected)
      • doesn’t contain macros
      • doesn’t contain formulas (copying and pasting information from one spreadsheet to another may introduce unseen elements in your spreadsheet)
      • is not an executable file (common executable file extensions include .exe, .app, .vb, .scr).

    Mailbox size limit

    Warnings will appear when a mailbox is approaching or has exceeded the 500-message limit. The limit includes both emails in your mailbox and sent emails.

    You will be asked to delete mail items to reduce your mailbox size. Exceeding the limit will impact a user's ability to create new emails or reply to received emails.

    Prior to deleting any messages, you should save copies of individual emails:

    • open the email by clicking on the email hyperlink
    • select the Printer friendly button to print or save as a PDF.

    You can also save a list of messages in your own inbox or sent items by using the Printer friendly button (located at the bottom left of your screen). This gives you the option to print a hard copy or save the list as a PDF.

    Alternatively, you can view a list of sent emails in Your dealings. This includes the status of the request.

    QC65241

    Profile menu

    Use the Profile menu in Online services for business to manage your business details.

    Last updated 7 January 2026

    Business details

    View business details

    The Business details screens allow you to view your business information, including:

    • business name
    • ACN or ARBN
    • entity type
    • residency status
    • TFN
    • ABN
    • for individuals (sole traders), their myGov and working holiday maker status.

    Update business details

    To view and update your business details, including your electronic service address alias with a self-managed super fund:

    • select Profile
    • select Business details. Your business details will display.

    To change the business details:

    • select Update
      • individuals can update their address, phone number and email address
      • non-individuals can update their names if they aren't a government entity or ASIC-registered company
    • select the Declaration (if required)
    • select Save.

    Update notification preferences

    To update your notification preferences:

    • select Profile
    • select Business details
    • select the entity
    • update the Channel preference. If email is selected, you must provide an email address.

    Some business information, such as the Company name or Public Officer details, must be updated on the Australian Business RegisterExternal Link (ABR). The ABR:

    • stores business and organisation details
    • allows the community and government to verify information about ABN holders.

    For more information, see Update your details.

    Update electronic service address

    If you are a self-managed super fund (SMSF), the Electronic service address will appear in your business details. This isn't an email address – it's an alias that represents the URL or IP address of your SMSF's messaging provider.

    To update an alias:

    • select Profile
    • select Business details
    • select the Alias drop-down menu
    • select the relevant alias
    • select Edit or Remove to update. If the address you enter is invalid, you'll receive an error.

    Business addresses

    To update a business address:

    • select Profile
    • select Business addresses.

    The primary addresses for your business accounts will display. You can:

    Choose to:

    • View by Accounts, Postal address or Business address
    • Filter by Account number or Account type.

    Add a new address

    To add an address to your business:

    • at All addresses select Add
    • select the Address type Postal address or Business address
    • select the country from the Country drop-down menu
    • at Search address start to type the address. Predictive text will show addresses that match as you type. Select the correct address
    • select the Account type to apply the new address to (you can filter by account number). If the address change applies to all accounts, select All
    • select Declaration to confirm you're authorised to update the client's address
    • select Save to confirm the change.

    Update an address

    To update your business’s address, select:

    • Update next to the relevant address and complete the mandatory fields
    • Declaration to confirm you're authorised to update your business's address
    • Save to confirm the change.

    Delete an address

    To delete your business's address select Delete next to the relevant address and complete the mandatory fields.

    Email addresses

    This function lets you view, add, update and delete activity statement account email addresses, to which we send notifications advising when your activity statements are available.

    To access your email address:

    • select the Profile menu
    • select Email addresses
    • select Filter to refine email addresses by account number.

    To add or update your business's email details:

    • select Add or Update next to the relevant account
    • enter the email address
    • select Save to confirm the change.

    To delete a business's email address, select Delete next to the relevant account.

    Authorised contacts

    Authorised contacts are allowed to phone us and act on your behalf.

    To add, update, or remove authorised contacts who can engage with us online and see your business records, you will need also to authorise or de-authorise them in Relationship Authorisation ManagerExternal Link (RAM).

    To add, update, or delete the contacts who are authorised to use ATO online services for business:

    • select Profile
    • select Authorised contacts.

    To update or remove contacts who can manage the information about your business on the Australian Business Register (ABR), go to Australian Business RegisterExternal Link.

    Types of contacts

    Primary contacts, previously known as entity representatives, are authorised to:

    • access all roles on your business's account
    • add, remove, and update the list of authorised contacts.

    Authorised contacts have authority at the:

    • account level – for information specific to the account and any roles under that account, for example the Integrated client account
    • role level – for information specific to roles, for example GST, PAYG withholding, and wine equalisation tax.

    There is no limit to the number of authorised contacts that can be added to an account.

    Primary contact details will only display if you're authorised for all accounts. If you're only authorised for a specific account, you won't see the primary contact details.

    View, add and update contact details

    To view, add and update primary and account authorised contact details:

    • select Profile
    • select Authorised contacts
    • for primary contacts, at Primary you can select:
      • Add, then complete all the mandatory fields
      • an existing primary contact then select Update.

    You can choose to view contacts by either Accounts or Name.

    If there is incorrect information in our system, Error or UNKNOWN will display next to an account. Select Update to view and correct any mandatory fields.

    Agent details

    To strengthen security, we're introducing an agent nomination process to all entities with an ABN (except sole traders). When you're changing a registered tax agent, BAS agent or payroll services provider, or changing the authorisations of an existing agent/provider, you will need to nominate an agent/provider to act on your behalf and manage your tax affairs.

    If you're a sole trader, your registered tax agent, BAS agent or payroll service provider will add or remove themselves as an agent, using their existing process.

    You can view your existing registered tax professionals from the Profile menu by selecting Agent details. To remove a registered tax professional from your account you must either nominate a new agent or contact us.

    Nominate a registered professional

    Your business or organisation may nominate more than one agent to manage different tax accounts.

    To nominate a registered agent at Agent nominations:

    • select Profile
    • select Agent nominations
    • select Add
    • enter the registered agent number (RAN) or practice name that you'd like to nominate and select Search
    • select the registered agent you want to nominate. If multiple results are returned, select the correct agent from the list
    • check that the agent's details are correct
    • complete the Declaration
    • select Submit.

    Extending a nomination

    If the agent you've nominated needs additional time to add your business or organisation as a client, you can use the Extend feature.

    The Extend feature will become available on the next calendar day after submitting a nomination. It will remain available for 28 calendar days (midnight on the 28th day) then will expire.

    To extend a nomination:

    • select Profile
    • select Agent nomination
    • select Extend
    • check the details of the agent are correct
    • complete the Declaration
    • select Submit.

    The agent nomination has now been extended for an additional 28 calendar days from the time you submit the extend request.

    If a nomination has already expired, you won't be able to extend it. You'll need to resubmit a new nomination.

    Remove a nominated agent

    To cancel the authority of a tax professional you can either:

    • select Delete next to an nominated agent
    • contact us

    Associates

    You can view associates of the business, including the associate's name and position held, by selecting Associates from the Profile menu.

    To update associate details, go to the Australian Business RegisterExternal Link.

    Financial institution details

    To view financial institutions details (FID) for an account:

    • select Profile
    • select Financial institutions details.

    The FID will be listed against each account. To view the full details, select the drop-down arrow menu next to the relevant account. If no account details are shown, select Add to enter new details.

    You can Filter the results by account sequence number or account type.

    If any of the details are incorrect, select Update or Delete next to the relevant account.

    If we require account information to be updated, an Update required indicator will display.

    Manage card details

    You can choose to save your cards details for future payments by selecting Manage card details from the Profile menu. From here, you can:

    • add up to 4 cards for future use
    • view your stored cards
    • update stored card details
    • delete stored cards.

    Update debit or credit card details

    To update card details for an existing payment plan:

    • select Profile
    • select Manage card details
    • view your stored credit or debit card
    • select Update next to the relevant card
    • complete the necessary fields and Submit.

    Add or delete debit or credit card details

    Select Add to add a new credit or debit card.

    To remove card details, select the drop-down arrow to the right of a stored card and select Delete.

    If you need to, find out how to Set up a payment plan.

    Tax registrations

    Online services for business allows you to manage the different types of tax your business is registered for.

    From the Tax registrations screen you can add, update or cancel the following registrations:

    • goods and services tax (GST)
    • PAYG withholding (PAYGW) – also known as income tax withholding (ITW)
    • PAYG instalments (PAYGI)
    • luxury car tax (LCT)
    • wine equalisation tax (WET)
    • fuel tax credits (FTC).

    Add a tax registration

    To add a tax registration:

    • select Profile
    • select Tax registrations
    • select an Account from the drop-down menu
    • at 'Current registrations' select Add
    • select Registration tax type from the drop-down menu
    • complete the mandatory fields and select Next
    • review the summary
    • select the Declaration to confirm
    • select Submit.

    Update a tax registration

    To update a tax registration:

    • select Profile
    • select Tax registrations
    • select an Account from the drop-down menu
    • select Update next to the relevant tax type to be updated
    • update the relevant fields and select Next
    • review the summary
    • select the Declaration to confirm
    • select Submit.

    Cancel a tax registration

    To cancel a tax registration:

    • select Profile
    • select Tax registrations
    • select an Account from the drop-down menu
    • select Cancel next to the registration to be cancelled
    • enter the date the cancellation takes effect and select the reason for cancellation
    • select Next
    • review the summary
    • select the Declaration to confirm
    • select Submit.

    SMSF auditor details

    You can enter SMSF auditor details for use in the Auditor contravention reports (ACR) and Audit complete advice (ACA) forms.

    Details entered here:

    • will only be used to pre-populate ACR and ACA forms
    • won't be used to update details with the ATO or ASIC.

    Details for up to 100 different SMSF auditors can be saved.

    Add an auditor

    To add an auditor:

    • select Profile
    • select SMSF auditor details
    • select Add
    • enter a valid SMSF auditor number
    • enter the auditor's first name and last name
    • enter at least one contact option (phone or mobile number)
    • enter the auditor's postal address. Start typing the auditor's postal address and select the correct address from the drop-down list as it is presented. Ensure the address is validated
    • select Save.

    Update auditor details

    To update the details of an auditor:

    • select Profile
    • select SMSF auditor details
    • select the auditor that requires updating
    • select Edit
    • update the necessary fields. Note: the SMSF auditor number can't be updated
    • select Save.

    Delete an auditor

    To delete an auditor from your account:

    • select Profile
    • select SMSF auditor details
    • select Delete next to the name of the auditor you wish to remove
    • select Yes at 'Are you sure you want to delete.'

    QC65239

    Approved SMSF auditors menu

    Online services for business allows approved self-managed super fund (SMSF) auditors to lodge ACA and ACRs online.

    Last updated 7 January 2026

    Overview

    Online services for business allows approved self-managed super fund (SMSF) auditors to lodge the following documents online:

    • audit complete advice (ACA)
    • auditor/actuary contravention report (ACR).

    Media: Online services for business
    https://ato.vudoo.io/embed/55988302196External Link (Duration: 0:39)

    Lodge an auditor/actuary contravention report

    Note: Up to 150 draft forms can be saved and completed within 6 months.

    To lodge an auditor/actuary contravention report:

    • select the Lodgments menu
    • select Reports and forms
    • select Auditor contravention report
    • select Prepare to start a new report or Resume to return to a previously saved report
    • select Financial year of audit using the drop-down option
    • enter the ABN of the self-managed super fund (SMSF) and select Search
    • enter the total asset value as at 30 June of the year of audit
    • select whether this is a New or Revised report
    • select Next
    • enter the Auditor details. You can do this by selecting
      • an existing auditor from the list (auditor details can be added in the SMSF auditor details option under the Profile menu)
      • Add an auditor from the drop-down options and completing the required fields. You can choose to select 'Save this auditor in SMSF auditors details for future reports'.
    • select Next
    • at Events – reporting an event
      • select Add to report an event. You can report up to 6 events
      • complete the field 'Event started before the audit period'
      • enter the start date of event
      • complete the field 'Describe the event and mitigating factors'
      • complete the field 'Contraventions fully rectified or trustees plan to fully rectify them'
      • enter the date for the field 'Estimated completion date or date contraventions fully rectified'
      • if applicable, complete the field 'Planned or taken steps to rectify the contraventions'
    • at Contraventions
      • select from the 'Sections or regulations contravened' drop-down menu
      • if applicable, enter the maximum value of the contravention or regulation
      • complete the field 'Contravention or regulation fully rectified?'
      • if applicable, enter the outstanding value
      • if applicable, add another contravention
      • when finished select Save
    • at Events – other questions, complete the fields
      • 'SMSF’s financial position'
      • 'On what information did you base your opinion?'
      • 'Additional information'
      • 'Provide details'
      • select Next
    • at Summary
      • to print or save a draft copy of the ACR, select the 'Print friendly version' button. Note: you will not be able to access a copy of the form after leaving this page
      • select the Declaration
      • select Submit.

    When the form is submitted successfully, a receipt number will be displayed.

    Lodge an audit complete advice

    To lodge an audit complete advice:

    • select Lodgments
    • select Reports and forms
    • select Audit complete advice
    • select the Financial year of audit using the drop-down option
    • enter the fund details. If you enter the fund’s ABN and select Search, the fund’s name will be populated
    • enter the Auditor details. You can do this by selecting
      • an existing auditor from the list (auditor details can be added in the SMSF auditor details option under the Profile menu)
      • Add an auditor from the drop-down options and completing the required fields. You can choose to select 'Save this auditor in SMSF auditors details for future reports'
    • select the Declaration and Submit.

    Complete and lodge bulk audit complete advices

    Note: There is no need to lodge bulk audit complete advices when an audit complete advice or auditor contravention report has already been lodged for the same year.

    Download the Audit complete advice template (XLSX, 248KB)This link will download a file to your device.

    Open the template and complete the following mandatory information:

    • auditor details
      • audit firm name
      • audit firm ABN
      • first name
      • last name
      • phone or mobile number
      • auditor address
      • SMSF auditor number 
    • fund details
      • the fund ABN of SMSF you audited
      • name of SMSF
      • audit year
      • audit completion date.

    Save the template as 'xls' or 'xlsx'. Do not convert the completed template to a PDF.

    To lodge a bulk audit complete advice:

    • select the Communication menu
    • select Secure mail from the drop-down menu
    • select New from the Inbox
    • select the topic Superannuation
    • select the subject Approved SMSF Auditor ACA bulk lodgment
    • complete the mandatory information in the secure mail
    • attach the completed audit complete advice bulk template
    • enter your email address
    • enter your contact details
    • select the Declaration and Send.

    You will receive a receipt number once the mail is successfully sent.

    QC65243

    Using Standard Business Reporting

    Lodging reports and managing credentials using Standard Business Reporting enabled software.

    Last updated 7 January 2026

    How to report with SBR-enabled software

    Your organisations business and accounting software may include Standard Business ReportingExternal Link (SBR), which helps to simplify business reporting obligations. SBR allows you to submit information including tax file number declarations and income tax returns.

    If your organisation uses SBR-enabled software, you should refer to your business software's guidance for instructions on sending information to us.

    When lodging reports, your SBR-enabled business software may require a branch number (for example, Activity statement 002). This is located next to your account description in Online services for businessExternal Link or ATO online servicesExternal Link (for sole traders).

    If you use SBR-enabled software, you can report using information that's already captured as part of the day-to-day operations of your business.

    If you are a business owner and you do not currently use SBR enabled software, find out about available products by:

    Credentials in SBR-enabled software

    Your SBR-enabled software uses a credential that allows you to securely submit information to us.

    When using cloud-based SBR software, you don't need to create this credential. Instead, your software provider will build it into your software.

    If you use desktop or locally hosted SBR-enabled software (not cloud), you'll need to create a machine credentialExternal Link using Relationship Authorisation ManagerExternal Link.

    QC106037

    Set up your access to Online services for business

    Set up your access to Online services for business (text version).

    Last updated 13 November 2024

    For simple, secure and flexible access to Online services for business, you will need both:

    • your Digital ID (such as myID) – an app you download to your smart device that lets you prove who you are online
    • Relationship Authorisation Manager (RAM) – an authorisation service that allows you to act on behalf of a business online, once you've linked your business with your Digital ID.

    Who needs to use Digital ID and RAM?

    You’ll need to use your Digital ID (such as myID) and RAM if you:

    • use Online services for business
    • use Access Manager
    • access other government online services for business, such as the Australian Business Register (ABR)
    • need to authorise others (such as your employees) to access government online services on behalf of your business
    • are a tax professional using Online services for agents.

    Benefits of using myID and RAM

    It’s simple – use your myID to unlock multiple government online services including Online services for business.

    It’s flexible – use your myID on the go, anywhere and anytime.

    It’s secure – myID uses security features in your device to protect your identity and information.

    It’s streamlined – use RAM to manage all your authorisations in one place.

    What you need to get started

    You’ll need a compatible smart device. The myID app is compatible with most smart devices but performs best on devices using the latest operating system or previous two versions.

    Note: If you incur expenses associated with setting up and using your myID to access online services, you may be able to claim a tax deduction.

    You'll also need 2 Australian identity documents – such as your passport, driver’s licence, birth certificate, visa (using your foreign passport) or Medicare card.

    Your name should match on these 2 documents. However, if you’ve had a change in name, you may be able to verify this using a marriage certificate or change of name certificate (Tasmania, South Australia, Northern Territory and the Australian Capital Territory only).

    Get started in a few simple steps

    You only need to set up once; then you can use myID again and again to access our online services.

    Step 1: Set up your myID

    To set up your myID:

    • Download the myID app, available from the App Store or Google Play.
    • Follow the prompts to enter your full name, date of birth and email address. Use a personal email address that belongs to you and is not shared.
    • Verify your 2 ID documents - if you're verifying your Medicare card, it will appear as an option after you verify your first document.

    For more information, visit www.myid.gov.au/set-upExternal Link.

    Step 2: Link your myID to your business using RAM

    As the principal authority (business owner or person responsible for the business) you must be the first person to link your business’s ABN to your myID.

    Where another principal authority or authorisation administrator is already acting on behalf of the business online, they can authorise you in RAM to act on behalf of the business.

    If no one else has linked, go to info.authorisationmanager.gov.au/principal-authorityExternal Link to find out how to link your business.

    Step 3: Log in to Online services for business

    You've now finished setting up myID and RAM.

    Your myID app will only be used for the log in step. When you log into Online services for business a 4-digit code will appear on the login screen after you enter your email address. You need to enter this code in the myID app. Log in to Online services for businessExternal Link.

    Additional steps

    Set up authorisations in RAM

    Use RAM to authorise others to act on behalf of your business. For example, if you have employees who access Online services for business on behalf of your business.

    Employees

    Before you authorise employees, check they have set up their myID. As myID belongs to them and not the business, your staff should set it up using their personal email address.

    When you authorise an employee in RAM, you need to enter their legal name (which matches the name used to set up their myID) and an email address. They will then receive an authorisation request by email and have 7 days to accept it using their myID.

    Note: You can use Access Manager to customise someone’s access and permissions to ATO services.

    Tax or BAS agents

    The process for authorising tax or BAS agents outside your business (for example, tax professionals who are not your employees) is different. Due to recent changes, you may need to authorise your selected tax or BAS agent via the new agent nomination feature in Online services for business. This means you won’t use RAM to authorise them. For instructions on nominating your tax or BAS agent using this new feature, visit Client-to-agent linking steps.

    Using software to report to us

    If you use cloud-based Standard Business Reporting (SBR)-enabled software, you don’t need to take additional steps – your software provider will do this for you.

    If you use desktop or locally hosted software (not cloud), you may need to undertake additional steps – visit info.authorisationmanager.gov.au/machinecredentialsExternal Link.

     

     

    QC65077